Contact Ecosia Customer Service

Why should I report an Issue with Ecosia: Browse to plant trees.?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Ecosia to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Plant trees with your searches and be climate active every day — The Ecosia community is tackling climate change, protecting wildlife, and collaborating with local communities around the world, planting the right trees in the right places.

2. Ad blocker and fast browsing — The Ecosia app is based on Chromium and gives you an intuitive, fast and secure browsing experience with everything you need, including tabs, incognito mode, bookmarks, downloads and a built-in ad blocker.

3. Download the Ecosia app today to plant trees as you search — it’s completely free!

4. Protect your privacy — We don’t create a profile of you or track your location, we never sell your data to advertisers, and your searches are always SSL-encrypted.

5. The Ecosia community has already planted 200 million trees in over 35 countries.

6. Carbon negative browser — Not only do the trees we plant absorb CO2, we also have our own solar plants.

7. With one download you can help tackle climate change while also protecting your privacy.

8. Like other search engines, we make money through ads, but we use 100% of our profits for the planet.

9. We also show a green leaf beside your results that are pro-environment, helping you make greener choices whilst you search.

10. Radical transparency — Our monthly financial reports disclose all of our projects so you can see exactly what our profits are going towards.

11. We want trees, not your data.

1. It tells me alot about the care and sacrifices in other ways we all are making to keep the good news trending.I keep getting messages that "Ecosia has stopped working" and "do you want to force quit or wait?" Not just when the browser freezes, but also sometimes when it's just lagging a bit and sometimes when it's not even open amd I'm not using it.

2. It doesn't have the fancier features that Chrome does and the image search results needs work (some images get cut off when using it on mobile).

3. I liked the last version.I appreciate that something as simple as using this browser helps plant trees, which is why I have been using the app for at least two or three years now.

4. Other than that, the browser works fine, no slower than the Chrome app with very similar functions, and I'm happy to be helping a good cause!Love this app.

5. It simply doesn't have enough features to be a long-term daily driver; I'm better off just using Ecosia on my browser of choice.

6. Overall, incredible work, and let's hit our next milestone of 1.5 million trees!I love it! The resulting search for the same exact phrase or terms are either the same or very similar in the quality info yielded.

7. I hope this app continues to grow, improve, and plant lots more trees!I've never had an issue with Ecosia, and it works better than Chrome (on which I've had tons of unresolved issues).

8. While there's an ad blocker, there's no tracker blocker.The search browser is very good.

9. This app isn't just a search engine; it's a whole browser.

10. Not too often to be an issue though, just once in a while.While I enjoy the app and it works perfectly well in almost every respect, the image search isn't the best, so it's sometimes hard to find what I'm looking for.

11. The phone app (Android) doesn't give me any search server errors but the search on my mac computer sometimes does.

1. Fix Ecosia Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Ecosia: Restarting the app will resolve most errors.
2. Update the Ecosia App. Here is how:
   1. On Android goto PlayStore » Search for "Ecosia" » Open Ecosia: Browse to plant trees. » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Ecosia » click "UPDATE".
3. Clear Ecosia: Browse to plant trees. app cache: Clearing cached data will force your app to retrieve the latest data directly from Ecosia servers.
   1. On Android, goto Settings » Apps » Select "Ecosia: Browse to plant trees." » click Storage » click "Clear Cache".
4. Check Ecosia app permissions. If any of these permissions required to use your device's features are disenabled, Ecosia might not work.
5. Uninstall and reinstall Ecosia. If nothing else has worked, completely uninstall Ecosia then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Ecosia not working

2. Fix Ecosia Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Ecosia be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Ecosia not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Ecosia may not be able to connect to the Internet when running in the background.