Published by Ecosia on Nov 1, 2024

contact Ecosia: Browse to plant trees. Chat with our AI-based Ecosia Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Ecosia?



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Why chat with our AI Ecosia Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Ecosia.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. It tells me alot about the care and sacrifices in other ways we all are making to keep the good news trending.I keep getting messages that "Ecosia has stopped working" and "do you want to force quit or wait?" Not just when the browser freezes, but also sometimes when it's just lagging a bit and sometimes when it's not even open amd I'm not using it.

2. It doesn't have the fancier features that Chrome does and the image search results needs work (some images get cut off when using it on mobile).

3. I liked the last version.I appreciate that something as simple as using this browser helps plant trees, which is why I have been using the app for at least two or three years now.

4. Other than that, the browser works fine, no slower than the Chrome app with very similar functions, and I'm happy to be helping a good cause!Love this app.

5. It simply doesn't have enough features to be a long-term daily driver; I'm better off just using Ecosia on my browser of choice.

6. Overall, incredible work, and let's hit our next milestone of 1.5 million trees!I love it! The resulting search for the same exact phrase or terms are either the same or very similar in the quality info yielded.

7. I hope this app continues to grow, improve, and plant lots more trees!I've never had an issue with Ecosia, and it works better than Chrome (on which I've had tons of unresolved issues).

8. While there's an ad blocker, there's no tracker blocker.The search browser is very good.

9. This app isn't just a search engine; it's a whole browser.

10. Not too often to be an issue though, just once in a while.While I enjoy the app and it works perfectly well in almost every respect, the image search isn't the best, so it's sometimes hard to find what I'm looking for.

11. The phone app (Android) doesn't give me any search server errors but the search on my mac computer sometimes does.

Steps to Troubleshoot & Fix Ecosia Issues

1. Fix Ecosia Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Ecosia: Restarting the app will resolve most errors.
  2. Update the Ecosia App. Here is how:
    1. On Android goto PlayStore » Search for "Ecosia" » Open Ecosia: Browse to plant trees. » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Ecosia » click "UPDATE".
  3. Clear Ecosia: Browse to plant trees. app cache: Clearing cached data will force your app to retrieve the latest data directly from Ecosia servers.
    1. On Android, goto Settings » Apps » Select "Ecosia: Browse to plant trees." » click Storage » click "Clear Cache".
  4. Check Ecosia app permissions. If any of these permissions required to use your device's features are disenabled, Ecosia might not work.
  5. Uninstall and reinstall Ecosia. If nothing else has worked, completely uninstall Ecosia then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Ecosia not working


2. Fix Ecosia Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Ecosia be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Ecosia not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Ecosia may not be able to connect to the Internet when running in the background.

Reported Issues

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