Contact iPrescribe Customer Service

Why should I report an Issue with iPrescribe?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of DrFirst to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. As the pioneer of EPCS and creator of e-Rx solutions Rcopia® and iPrescribe®, DrFirst serves more than 348,000 healthcare professionals and delivers nearly 1 billion medication transactions annually. iPrescribe continually exceeds the highest compliance standards mandated by the DEA, NIST, and HIPAA requirements, and is cloud based, keeping your patient data safe and secure.. iPrescribe is free for providers in the DrFirst prescribing network.

2. Prescribe Safer – tap into the DrFIrst MedHx network to get the clearest picture of your patients’ active medication list. iPrescribe partners with IDme for best in class identity proofing and verification.

3. Identity proofing and registration takes 15min on average. iPrescribe meets federal and state EPCS mandate requirements and is available for prescribers in the United States, US Virgin Islands, and Puerto Rico.

4. iPrescribe ushers in a new era of e-prescribing focused on improving patient medication adherence through a seamless prescribing experience for both legend and controlled drugs right from the palm of your hand.

5. A must-have app for any prescriber, including doctors, nurse practitioners, physician assistants, and dentists, iPrescribe gives you the freedom to write and renew prescriptions whenever and wherever you need to, eliminating time spent on the phone with the pharmacy.

6. Whether using Allscripts, athenahealth, eClinicalWorks, CareCloud, Dentrix, PracticeFusion, or any other electronic health record system, iPrescribe is the perfect prescribing companion for your EHR.

7. Prescribe Any Drug - Prescribe controlled substances (even schedule II's) and non-controlled drugs.

8. Find Your Patients – iPrescribe's PatientFinder will auto-create the patients for whom you have you recently prescribed.

9. Connect With Pharmacies - Receive real-time messages from the pharmacy, like renewal or change requests, and respond in seconds.

10. Prescribe Faster - SmartSigs AI and prescription favorites offer one-tap prescription writing.

11. For those with an existing IDme account, registration takes less than five minutes.

1. Beyond that it is a great program.PLEASE tell me that you are working on the update bugs! I can't send multiple scripts unless I back out of the patient and use the "Pending" screen.

2. Previously, I could renew multiple rx's for a patient by putting them all into a pending list and then selecting, "Sign all." Now I have to go to a separate menu option in order to sign and send them.

3. Also, when pulling the prescription record for a patient, must take extra steps to get detailed info.Beyond frustrated with this app! We're a surgery practice, so we overwhelmingly prescribe schedule 2 medications.

4. I could have mailed the paper Rx to my patient and it could have been filled quicker.Takes time to get cleared to use.

5. I just signed up and the app unfortunately crashes every time I try to open it, so I'm concerned about being able to rely on using this in my practice even after they fix this.

6. There is a learning curve and the setup is sometimes not streamlines bit the app works great and I like being able to document on each script.

7. If I renew from the patient's file I have to open up the Pending queue to complete it.

8. Highly recommend- just don't wait until day of appointment- to start 😉Haven't been able to link my doximity account with this app to date.

9. I'd like to go back to the past, here...worked incredibly well then.When this app was first it worked fine now it is over $300.00 not only can I not send a Rx but it is nearly impossible to get timely support.

10. I've tried using a different phone (but same model, Pixel, and version of Android, 10) and it still crashes.

11. The problem happens from every device i try it on.I've been using this app since 2019 and what a wonderful game-changer it has been.

1. Fix iPrescribe Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart iPrescribe: Restarting the app will resolve most errors.
2. Update the iPrescribe App. Here is how:
   1. On Android goto PlayStore » Search for "iPrescribe" » Open iPrescribe » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for iPrescribe » click "UPDATE".
3. Clear iPrescribe app cache: Clearing cached data will force your app to retrieve the latest data directly from iPrescribe servers.
   1. On Android, goto Settings » Apps » Select "iPrescribe" » click Storage » click "Clear Cache".
4. Check iPrescribe app permissions. If any of these permissions required to use your device's features are disenabled, iPrescribe might not work.
5. Uninstall and reinstall iPrescribe. If nothing else has worked, completely uninstall iPrescribe then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing iPrescribe not working

2. Fix iPrescribe Server issues & Internet Connection

1. Check network connection: An unstable Internet will make iPrescribe be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to iPrescribe not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, iPrescribe may not be able to connect to the Internet when running in the background.