Published by Diagnologic

contact Diagnologic for Radiology Chat with our AI-based Diagnologic Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Diagnologic?



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Why chat with our AI Diagnologic Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Diagnologic.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

Steps to Troubleshoot & Fix Diagnologic Issues

1. Fix Diagnologic Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Diagnologic: Restarting the app will resolve most errors.
  2. Update the Diagnologic App. Here is how:
    1. On Android goto PlayStore » Search for "Diagnologic" » Open Diagnologic for Radiology » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Diagnologic » click "UPDATE".
  3. Clear Diagnologic for Radiology app cache: Clearing cached data will force your app to retrieve the latest data directly from Diagnologic servers.
    1. On Android, goto Settings » Apps » Select "Diagnologic for Radiology" » click Storage » click "Clear Cache".
  4. Check Diagnologic app permissions. If any of these permissions required to use your device's features are disenabled, Diagnologic might not work.
  5. Uninstall and reinstall Diagnologic. If nothing else has worked, completely uninstall Diagnologic then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Diagnologic not working


2. Fix Diagnologic Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Diagnologic be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Diagnologic not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Diagnologic may not be able to connect to the Internet when running in the background.

Reported Issues

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