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What users are saying
1. It plays only one minute trial even though subscriptionVery bad app.
2. Not workingJust another copied app that doesn't workGoes round & round.
Steps to Troubleshoot & Fix PlayTo Sony TV Issues
1. Fix PlayTo Sony TV Not Working/Crashes/Errors/Unresponsive & Black/White screen:
Restart PlayTo Sony TV: Restarting the app will resolve most errors.
Update the PlayTo Sony TV App. Here is how:
On Android goto PlayStore » Search for "PlayTo Sony TV" » Open PlayTo Sony TV » click "Update".
On iPhone, goto AppStore » Your profile » Available Updates » Check for PlayTo Sony TV » click "UPDATE".
Clear PlayTo Sony TV app cache: Clearing cached data will force your app to retrieve the latest data directly from PlayTo Sony TV servers.
On Android, goto Settings » Apps » Select "PlayTo Sony TV" » click Storage » click "Clear Cache".
Check PlayTo Sony TV app permissions. If any of these permissions required to use your device's features are disenabled, PlayTo Sony TV might not work.
Uninstall and reinstall PlayTo Sony TV. If nothing else has worked, completely uninstall PlayTo Sony TV then reinstall.
Restart your device. Last, restarting your device can often clear most problems causing PlayTo Sony TV not working
2. Fix PlayTo Sony TV Server issues & Internet Connection
Check network connection: An unstable Internet will make PlayTo Sony TV be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
Disable VPN: VPN can cause connection errors and lead to PlayTo Sony TV not working. Make sure all VPNs are off
Enable background data: When Background data is turned off, PlayTo Sony TV may not be able to connect to the Internet when running in the background.
Reported Issues
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