Contact Curiosity Stream Customer Service

Why should I report an Issue with Curiosity Stream?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of CuriosityStream Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. That being said the app interface extremely complicated, it takes a long time to load content (and yes, I have very good wifi- all my other streaming services work perfectly), and episodes tend to stop randomly.

2. I don't think it's a worth it purchase at this point, but definitely has the potential to be.App sucks, when you finally get a video to load it freezes and locks the screen, can't back out, can't stop the video, have to force stop the app if you can get into settings, if not you have to shut down your phone, now 3 dollars isn't a lot of money but waste is waste, and that seems all I'm with this subscription is wasting my money.

3. And looking through the comments seems all you doing to fix the problem is by apologizing.I love the service, the content choices and quality of productions.

4. When I head to town I download and save a few hours of content with the grocery store Wi-Fi or wherever and it saves me tons of data.

5. Browsing content is easy, but I think it could be condensed a little more, so more content is seen per page.I used this last year and now again.

6. However, the "Resume" watching button does not work, when I come back to continue watching on another day it starts back at the beginning every time.

7. I've deleted the app now and just bookmarked the web page.The content is great, but the app is awful.

8. I changed browsers.The app is pretty darn similar to the website! The episode navigation and organization UI is a little bit clunky but it's a great start.

9. Are there fixes in the works for these items?The content is great, but the app is not.

10. I would just add it to my Amazon prime but it was a gift so I have to use the native app.The content itself is very solid with good variety.

11. Great content and not a single problem.

1. Fix Curiosity Stream Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Curiosity Stream: Restarting the app will resolve most errors.
2. Update the Curiosity Stream App. Here is how:
   1. On Android goto PlayStore » Search for "Curiosity Stream" » Open Curiosity Stream » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Curiosity Stream » click "UPDATE".
3. Clear Curiosity Stream app cache: Clearing cached data will force your app to retrieve the latest data directly from Curiosity Stream servers.
   1. On Android, goto Settings » Apps » Select "Curiosity Stream" » click Storage » click "Clear Cache".
4. Check Curiosity Stream app permissions. If any of these permissions required to use your device's features are disenabled, Curiosity Stream might not work.
5. Uninstall and reinstall Curiosity Stream. If nothing else has worked, completely uninstall Curiosity Stream then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Curiosity Stream not working

2. Fix Curiosity Stream Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Curiosity Stream be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Curiosity Stream not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Curiosity Stream may not be able to connect to the Internet when running in the background.