Contact First Aid & Emergency Customer Service

Why chat with our AI First Aid & Emergency Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of First Aid & Emergency.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. VERY frustrating 😕Completing test units before training sessions a most frustrating process - very difficult to place circles in the correct place on questions (such as bleeding and choking tests) as the app froze up and would not work! Failed tests continually because of this.Good app but would be better and less frustrating if, when doing the tests, the "correct" questions weren't repeated, only the incorrect ones.Good for everyone to know how to react in emergencies which happen every day.

2. Pretty good, one problem I've found is in some of the tests/quizzes (like the bleeding one for example) doesn't let me select the right answers, like, for one of them, there's only two (?) Correct choices but you have to choose all four to get past the question, which makes it really difficult to do the tests ;-;There is some good information in here, but the tests don't always make sense.

3. You cannot go back one page, you go right back to the beginning and have to hunt for your place.On my version it is quite literally impossible to pass the heart attack test, the answers don't allow me to get the question about tightness/pain symptoms correct.

4. For example, I can't pass the heart attack test because I can't find the correct combination of answers.

5. I had to resit those 2 badges many times, despite knowing what the answers should be.Seems impossible to complete & pass the heart attack tests.

6. The minor cuts question forces you to pick a blanket, medications, or syringe (I passed when I selected syringe!), and the head injury question also doesn't work.

7. Doesn't show correct answers, just says section not correct.

8. Doesn't matter what combination of answer options are ticked, none are ever correct.

9. Developer says make sure you scroll down for the full list of answers, maybe that'll work for someone else.This is a great way to do some pre course work.

10. Doesn't work when there is NO NETWORK, which happens quite frequently in disasters.Clear information.

11. However, so far for me, one of the questions in the asthma section asks you to choose 3 but won't let you proceed without choosing 4.

1. Fix First Aid & Emergency Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart First Aid & Emergency: Restarting the app will resolve most errors.
2. Update the First Aid & Emergency App. Here is how:
   1. On Android goto PlayStore » Search for "First Aid & Emergency" » Open First Aid & Emergency » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for First Aid & Emergency » click "UPDATE".
3. Clear First Aid & Emergency app cache: Clearing cached data will force your app to retrieve the latest data directly from First Aid & Emergency servers.
   1. On Android, goto Settings » Apps » Select "First Aid & Emergency" » click Storage » click "Clear Cache".
4. Check First Aid & Emergency app permissions. If any of these permissions required to use your device's features are disenabled, First Aid & Emergency might not work.
5. Uninstall and reinstall First Aid & Emergency. If nothing else has worked, completely uninstall First Aid & Emergency then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing First Aid & Emergency not working

2. Fix First Aid & Emergency Server issues & Internet Connection

1. Check network connection: An unstable Internet will make First Aid & Emergency be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to First Aid & Emergency not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, First Aid & Emergency may not be able to connect to the Internet when running in the background.