Contact CellTrak Customer Service

Why should I report an Issue with CellTrak?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of CellTrak Technologies, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. CellTrak fundamentally transforms how your field staff delivers care, improving compliance and creating added time for more visits.

2. CellTrak identifies variance to care allowing for early intervention to decrease acute care visits and exposure to preventable readmissions.

3. With CellTrak, your staff will gain instant access to client specific care plans, allowing them to document and verify electronically at the point of care.

4. Care teams can utilize automated reports, alerts and patient communications to minimize manual tasks, reach more clients successfully and devote more clinical and coaching talent to clients who need them most.

5. Receiving actionable data from the home is key to reducing emergency room visits and avoidable hospital readmissions for an especially high-risk population of seniors and individuals with acute and chronic illness.

6. CellTrak streamlines care plan delivery and verification, all while improving your agency’s compliance and census.

7. Please contact our sales team at 1. 888. 993. 8725 for more information.

1. I don't know what happpened to the app after I updated it after Jan 1st but if I go to adjust the start or end time the app doesn't correct/ show it anymore (example you adjust start time to 9am but still shows 11:30am) which is getting me mad because now I got to call to confirm my hours.

2. I hate this app!Cp had no clue on how to connect me to the cell track app and sound nerves and confused in directing me to any type of help do not like this cell track app and customer service could not use codes to get in to system⭐⭐⭐⭐⭐From October 2020- Presence This app has been reliable and I have never had one an issue.

3. 😁updates aren't available, glitches, and screws my clients' hours up, which messes with mine, has too many things that aren't apart of my clients daily needs, visually hurts my eyes with the colors and wording things the same way with different categories.

4. I miss calls or double pay for things and thats not much of a win, Except accuracy for work, but my personal life is getting a bit annoying.I have real mix feeling about this app.

5. Getting them acquainted with how to signature fuction touch screen has been no picnic.I've been using this app scince 2021.

6. Thank you CellTrak!After I updated at the beginning of April it is not letting me access other patients.

7. The reason for the one star is I must allow it all access, all the time.

8. Also some of my clients have a difficult time with the signature.

9. To the point gps, phone calls and other important apps on my phone freeze.

10. I currently see 2 at the same time and can't sign in at the required time for one of them.We have tried to download this APP 4 times, all with the same result.

11. At first we thought the device was old and died on its own, but the last two were brand new.

1. Fix CellTrak Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart CellTrak: Restarting the app will resolve most errors.
2. Update the CellTrak App. Here is how:
   1. On Android goto PlayStore » Search for "CellTrak" » Open CellTrak » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for CellTrak » click "UPDATE".
3. Clear CellTrak app cache: Clearing cached data will force your app to retrieve the latest data directly from CellTrak servers.
   1. On Android, goto Settings » Apps » Select "CellTrak" » click Storage » click "Clear Cache".
4. Check CellTrak app permissions. If any of these permissions required to use your device's features are disenabled, CellTrak might not work.
5. Uninstall and reinstall CellTrak. If nothing else has worked, completely uninstall CellTrak then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing CellTrak not working

2. Fix CellTrak Server issues & Internet Connection

1. Check network connection: An unstable Internet will make CellTrak be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to CellTrak not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, CellTrak may not be able to connect to the Internet when running in the background.