Contact PatientSpot Customer Service

Why should I report an Issue with PatientSpot?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Global Healthy Living Foundation to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. How are you supposed to participate when the app has connection flaws ??Registered and went to download but it won't and really disappointed as i was looking forward to tracking mine and helping shed more light on what's helpful or not with debilitating arthritis of the spine.I agree with another reviewer.

2. The assessment results are great and I look forward to using them in my upcoming appointments.I registered but the app locks up and won't go any further when it gets to level of pain.

3. I also would have expected more questions about careers or working environment, etcDownloaded the app started to enter info got to pain level and app would not go anywhere.

4. You are totally free to opt out of that portion of it.Love this! Been using it for several years now to keep up with meds, it reminds me to take them! The surveys are great, and the symptom tracker really helps.

5. I can't use it if it won't allow me to log in.Love this app! It is helpful at tracking my mood, symptoms, and overall health! I have used this app for many years and it keeps getting better!The app seems pointless.

6. It asks about how much pain I have and how much it interferes with my functioning, but doesn't ask specific questions about *where* I am experiencing pain, and for how long.

7. I understand needing to know, generally, a person's age and some of the other information but asking for exact birthdates and insurance company is a bridge too far.

8. You also only need provide more personal info (other than name and birthday) if you want to.

9. I would recomend to anyone!This app has helped me on my pain awareness journey.

10. I read all of the terms and service before use and you only have to sign the HIPPA if you want to.

11. No matter what, when I attempted to log in, I received an invalid credentials error.

1. Fix PatientSpot Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart PatientSpot: Restarting the app will resolve most errors.
2. Update the PatientSpot App. Here is how:
   1. On Android goto PlayStore » Search for "PatientSpot" » Open PatientSpot » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for PatientSpot » click "UPDATE".
3. Clear PatientSpot app cache: Clearing cached data will force your app to retrieve the latest data directly from PatientSpot servers.
   1. On Android, goto Settings » Apps » Select "PatientSpot" » click Storage » click "Clear Cache".
4. Check PatientSpot app permissions. If any of these permissions required to use your device's features are disenabled, PatientSpot might not work.
5. Uninstall and reinstall PatientSpot. If nothing else has worked, completely uninstall PatientSpot then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing PatientSpot not working

2. Fix PatientSpot Server issues & Internet Connection

1. Check network connection: An unstable Internet will make PatientSpot be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to PatientSpot not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, PatientSpot may not be able to connect to the Internet when running in the background.