Published by Criptext, Inc.

contact Criptext Secure Email Chat with our AI-based Criptext Secure Email Support
Avatar
Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Criptext Secure Email?



characters left:

Why chat with our AI Criptext Secure Email Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Criptext Secure Email.
  3. Skip support wait times and emailing back and forth. Get help immediately.

contact Criptext Secure Email image 1   contact Criptext Secure Email image 2


What users are saying

1. It has been my primary private email for the better part of 4 years now and it's not going anywhere any time soon! Keep up the great work! Regards, JeffExcellent phone and desktop application; I've been waiting for something like this for some time so that I can distance myself from these draconic corporations.

2. Would really love to see more features: alias/secondary email addresses, encrypted cloud backup (Gdrive/Dropbox), contact sync, custom/personal domains, calendar... all things in good time.

3. (The one that I remember off the top of my head is that I wanted to attach a PDF to send to someone; when I tried to send it via the Android app, it couldn't attach; as in, if I selected the file --> share --> choose CripText --> that opens up the app, but then it'd just display a failed to attach error).

4. This app sucks.Criptext is hands-down the best encrypted email service available.

5. The redirect from Craigslist to send an e-mail does not work meaning that I have to manually copy the email address into the recipient bar.

6. Painfully slow, doesn't maintain deleted messages older than a few days, struggles with common formatting used by the majority of senders, making you open in a browser for those features to work, catches "spam" that isn't.

7. And when taping to archive emails I noticed that there was not an archive folder! So where are they?Finally we have essential services such as those offered by this entity, where we can be sure that our info is not handled by others.

8. CheersPretty decent, with a few problems: 1) Dark mode changes text white, so when you view an email with a white background, you can't see it.

9. My only critique currently to the development team would be to add an "open on windows startup" option in the settings menu, and the ability to easily login/logout with multiple emails.

10. Try again later" pops up when I refresh my inbox.Noticed a while back that there was like one month of email that didn't download.

11. I'll keep my criptext email but for important stuff, I'll be switching to something more established.

Steps to Troubleshoot & Fix Criptext Secure Email Issues

1. Fix Criptext Secure Email Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Criptext Secure Email: Restarting the app will resolve most errors.
  2. Update the Criptext Secure Email App. Here is how:
    1. On Android goto PlayStore » Search for "Criptext Secure Email" » Open Criptext Secure Email » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Criptext Secure Email » click "UPDATE".
  3. Clear Criptext Secure Email app cache: Clearing cached data will force your app to retrieve the latest data directly from Criptext Secure Email servers.
    1. On Android, goto Settings » Apps » Select "Criptext Secure Email" » click Storage » click "Clear Cache".
  4. Check Criptext Secure Email app permissions. If any of these permissions required to use your device's features are disenabled, Criptext Secure Email might not work.
  5. Uninstall and reinstall Criptext Secure Email. If nothing else has worked, completely uninstall Criptext Secure Email then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Criptext Secure Email not working


2. Fix Criptext Secure Email Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Criptext Secure Email be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Criptext Secure Email not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Criptext Secure Email may not be able to connect to the Internet when running in the background.

Reported Issues

No Issues reported yet. Be the first to report one!