Published by Criptext, Inc.

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Why should I report an Issue with Criptext Secure Email?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Criptext, Inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Criptext Secure Email

1. Finally, an email service that's built around your privacy. Get your @criptext. com email address and see what it's like to have peace of mind and privacy in every email you send. +End-to-end Encryption: Criptext uses the open source Signal Protocol library to encrypt your emails.

2. Your emails are locked with a unique key that‘s generated and stored on your device alone, which means only you and your intended recipient can read the emails you send. +No data collection: unlike every other email service out there, Criptext doesn't store your emails in its servers.

3. Instead, your entire inbox is stored exclusively on your device. +Open Source: our source code is open for everyone to see that Criptext actually works the way it's advertised. +Easy to use: our app is designed to work as simple as any other email app — so much so, you'll forget how secure it is.

4. Get Criptext and see how easy it is to email with more security and privacy!

Criptext Secure Email Customer Insights

1. It has been my primary private email for the better part of 4 years now and it's not going anywhere any time soon! Keep up the great work! Regards, JeffExcellent phone and desktop application; I've been waiting for something like this for some time so that I can distance myself from these draconic corporations.

2. Would really love to see more features: alias/secondary email addresses, encrypted cloud backup (Gdrive/Dropbox), contact sync, custom/personal domains, calendar... all things in good time.

3. (The one that I remember off the top of my head is that I wanted to attach a PDF to send to someone; when I tried to send it via the Android app, it couldn't attach; as in, if I selected the file --> share --> choose CripText --> that opens up the app, but then it'd just display a failed to attach error).

4. This app sucks.Criptext is hands-down the best encrypted email service available.

5. The redirect from Craigslist to send an e-mail does not work meaning that I have to manually copy the email address into the recipient bar.

6. Painfully slow, doesn't maintain deleted messages older than a few days, struggles with common formatting used by the majority of senders, making you open in a browser for those features to work, catches "spam" that isn't.

7. And when taping to archive emails I noticed that there was not an archive folder! So where are they?Finally we have essential services such as those offered by this entity, where we can be sure that our info is not handled by others.

8. CheersPretty decent, with a few problems: 1) Dark mode changes text white, so when you view an email with a white background, you can't see it.

9. My only critique currently to the development team would be to add an "open on windows startup" option in the settings menu, and the ability to easily login/logout with multiple emails.

10. Try again later" pops up when I refresh my inbox.Noticed a while back that there was like one month of email that didn't download.

11. I'll keep my criptext email but for important stuff, I'll be switching to something more established.

Steps to Troubleshoot & Fix Criptext Secure Email Issues

1. Fix Criptext Secure Email Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Criptext Secure Email: Restarting the app will resolve most errors.
  2. Update the Criptext Secure Email App. Here is how:
    1. On Android goto PlayStore » Search for "Criptext Secure Email" » Open Criptext Secure Email » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Criptext Secure Email » click "UPDATE".
  3. Clear Criptext Secure Email app cache: Clearing cached data will force your app to retrieve the latest data directly from Criptext Secure Email servers.
    1. On Android, goto Settings » Apps » Select "Criptext Secure Email" » click Storage » click "Clear Cache".
  4. Check Criptext Secure Email app permissions. If any of these permissions required to use your device's features are disenabled, Criptext Secure Email might not work.
  5. Uninstall and reinstall Criptext Secure Email. If nothing else has worked, completely uninstall Criptext Secure Email then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Criptext Secure Email not working


2. Fix Criptext Secure Email Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Criptext Secure Email be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Criptext Secure Email not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Criptext Secure Email may not be able to connect to the Internet when running in the background.

Reported Issues