Published by Concept2, Inc on Aug 26, 2024

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What users are saying

1. The only issue I've had is that it got disconnected from the PM5 so I had to manually upload the data for the workout (easy to do, but time consuming).7/11/22 Wow, finally, a long awaited major upgrade! Excellent new added feature of being able to create a workout on app and upload to erg.

2. Also, I very much appreciated the ability to lock workout deletion from occurring in the app, and would like that ability again.All I really want is the bare minimum of reliably saving my workout data to the online logbook.

3. There is no other way to save the workout data from the app but that dialog, and it will only show up once so you better hit that "button" exactly right the first time.

4. This is the only way to save your workout on the app, and if you touch the screen anywhere but the even tinier "YES" on the dialog (can just a word without a border even be called a "button"?), your workout data vanishes from the app.

5. Well, My partner and I had to switch to the USB connection because bluetooth wasn't reliable enough over the course of a workout and the app couldn't recover effectively from a dropped connection even though the PM5 was still collecting data.

6. I use a USB stick to sync to the online logbook now.It was cool the one or two times I could get it to connect to my concept 2, but there's no point in the app if it doesn't record every workout.

7. What you want to do most of the time is select a workout such as 10000 K and row and this seems to always work.

8. It loads quickly, tracks my workout, then uploads the data to Concept2's log book.

9. My recurring problem with the app is that when you're finished with a workout, the app appears to automatically detect it and pop up a tiny dialog box asking if you're done.

10. I have found that it occasionally drops workouts when a specific workout hasn't been selected.

11. This leaves gaps in the rowers history.Update: Devs released a fix! Works now! Original review: No shiny features, a clunky display, and weird authentication menu, but I really appreciated it because it made syncing my workouts easier to both Garmin and Strava.

Steps to Troubleshoot & Fix ErgData Issues

1. Fix ErgData Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart ErgData: Restarting the app will resolve most errors.
  2. Update the ErgData App. Here is how:
    1. On Android goto PlayStore » Search for "ErgData" » Open ErgData » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for ErgData » click "UPDATE".
  3. Clear ErgData app cache: Clearing cached data will force your app to retrieve the latest data directly from ErgData servers.
    1. On Android, goto Settings » Apps » Select "ErgData" » click Storage » click "Clear Cache".
  4. Check ErgData app permissions. If any of these permissions required to use your device's features are disenabled, ErgData might not work.
  5. Uninstall and reinstall ErgData. If nothing else has worked, completely uninstall ErgData then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing ErgData not working


2. Fix ErgData Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make ErgData be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to ErgData not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, ErgData may not be able to connect to the Internet when running in the background.

Reported Issues

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