Contact GuidanceNow℠ Customer Service

Why should I report an Issue with GuidanceNow℠?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of ComPsych to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. GuidanceNow℠ provides fast, easy access to your ComPsych employee assistance program and a wide array of health and well-being resources. • Browse and Search Resources—Browse a wealth of local-language, informational tools and resources.

1. This adds no value if it just links you to the website, what if you are offline and need the phone numbers or want to emailRarely able to log in, and when it did finally work, it was yet another way of accessing the website.

2. I am an Amazon employee and referred to this app by them but can't use it at all.App seems to work fine for me but anything you do just redirects to their website, which sort of defeats the purpose of having an app anywayApp is not working, blank screen.

3. This is the only app I have that does this.Supposed to be able to find a therapist and make an appointment, but it just keeps giving me a popup with a phone number to call.

4. My phone is being infected by something and when I did a safety check on my phone it's telling me my password was compromised due to a data breach of GuidanceResources.

5. Completely useless.Just links to the website and a few "help sheets" which you can also get on the website.

6. The website seems to work better than the app.

7. It just goes to a white screen and says "bad request" in the top left hand corner.

8. This includes the feedback page.Apparently I have registered with them before even tho I cannot retrieve a username or password .

9. It tells me to log in to change my password but it does not have any records associated with my emails.

10. The developers need to remove this poor excuse of an app from the app store until it be redone.Aweful,unusable app.

11. Not even worth what it cost, and it's free!The app crashes everytime I try to open it.

1. Fix GuidanceNow℠ Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart GuidanceNow℠: Restarting the app will resolve most errors.
2. Update the GuidanceNow℠ App. Here is how:
   1. On Android goto PlayStore » Search for "GuidanceNow℠" » Open GuidanceNow℠ » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for GuidanceNow℠ » click "UPDATE".
3. Clear GuidanceNow℠ app cache: Clearing cached data will force your app to retrieve the latest data directly from GuidanceNow℠ servers.
   1. On Android, goto Settings » Apps » Select "GuidanceNow℠" » click Storage » click "Clear Cache".
4. Check GuidanceNow℠ app permissions. If any of these permissions required to use your device's features are disenabled, GuidanceNow℠ might not work.
5. Uninstall and reinstall GuidanceNow℠. If nothing else has worked, completely uninstall GuidanceNow℠ then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing GuidanceNow℠ not working

2. Fix GuidanceNow℠ Server issues & Internet Connection

1. Check network connection: An unstable Internet will make GuidanceNow℠ be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to GuidanceNow℠ not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, GuidanceNow℠ may not be able to connect to the Internet when running in the background.