Published by ICT DIVISION

contact Surokkha Chat with our AI-based Surokkha Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Surokkha?



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What users are saying

1. Additionally, since it does not have a login function, if you are abroad, you cannot access your vaccine certificate since it always asks for OTP to do anything really.Worst experience ever 😡! Even though I have a good stable internet connection but still app says "no internet connection" sometime app get only loading and loading and no further process 😐! developer should fix these problem as soon as possible! Also Developer should add a feature to add email address into vaccine registration process! In case sometime "Vaccination schedule SMS" not received by the user because of "network issue" also other issue like "inbox full" "ect😐do something dev😗It is not a user friendly app.

2. I accidentally made a mistake for my passport number while downloading the vaccine certificate but now there is no option to modify that information.

3. Many people of Bangladesh registered for their vaccine, but the maximum number of people are in another place now, and due to this, they are not able to get the vaccine.

4. Many people of Bangladesh registered for their vaccine, but the maximum number of people are in another place now, and due to this, they are not able to get the vaccine.

5. People's lives depend on it.App needs to be updated ASAP with the registration for option "Educational Institutions" like the web version.

6. Time consuming, slow and full of defectsThere is not any option for changing location after registration.

7. Even they don't provide any email or contact number to modify that information anywhere.What is wrong with this app? It was working well until I think that I made a mistake somewhere.

8. NOT all teachers are 40 or above 40, please fix this ASAP.There is not any option for changing location after registration.

9. So if there is any location change option then that will be great.I've been trying to register since yesterday.

10. Also a big flaw, though this new option(Teachers and workers from educational institutions) has been added to the web version, it is still working based on people who are above 40.

11. So if there is any location change option then that will be great...There is no option to update your application.

Steps to Troubleshoot & Fix Surokkha Issues

1. Fix Surokkha Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Surokkha: Restarting the app will resolve most errors.
  2. Update the Surokkha App. Here is how:
    1. On Android goto PlayStore » Search for "Surokkha" » Open Surokkha » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Surokkha » click "UPDATE".
  3. Clear Surokkha app cache: Clearing cached data will force your app to retrieve the latest data directly from Surokkha servers.
    1. On Android, goto Settings » Apps » Select "Surokkha" » click Storage » click "Clear Cache".
  4. Check Surokkha app permissions. If any of these permissions required to use your device's features are disenabled, Surokkha might not work.
  5. Uninstall and reinstall Surokkha. If nothing else has worked, completely uninstall Surokkha then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Surokkha not working


2. Fix Surokkha Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Surokkha be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Surokkha not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Surokkha may not be able to connect to the Internet when running in the background.

Reported Issues

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