Contact Pomelo Customer Service

Why should I report an Issue with Pomelo?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Pomelo Health to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. To get the 5 digit code, scan the bar code outside the clinic using some other app, register for a visit, you will receive a text message.

2. Or, it knows my phone number but does not send me the 5 digit code, a s I cannot get past the first registration screen just as other reviews have mentioned.

3. Reported crash logs.Didn't work for me....virtual check in at a local urgent care and I received all my texts from the clinic but in "real time" with this app....no go.

4. The 5 digit code is in the text message.

5. No 5 digit code to my email, to text messages, nothing.

6. Real shame as I was excited to have the app manage appointments, etc.Very useful, I didn't have to waste my half of my day in the waiting room of the clinic as it usually happens.

7. Deleted app.I installed the app and never got a text with a 5 digit code.

8. Telehealth sessions are worthless: you still have to visit the clinic for testing and sampleCrashed Samsung Galaxy 5.

9. Didn't receive code to even get started.Can not log in.

10. 5 digit password doesn't work.

11. I downloaded the app right at the clinic, very easy set up.

1. Fix Pomelo Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Pomelo: Restarting the app will resolve most errors.
2. Update the Pomelo App. Here is how:
   1. On Android goto PlayStore » Search for "Pomelo" » Open Pomelo » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Pomelo » click "UPDATE".
3. Clear Pomelo app cache: Clearing cached data will force your app to retrieve the latest data directly from Pomelo servers.
   1. On Android, goto Settings » Apps » Select "Pomelo" » click Storage » click "Clear Cache".
4. Check Pomelo app permissions. If any of these permissions required to use your device's features are disenabled, Pomelo might not work.
5. Uninstall and reinstall Pomelo. If nothing else has worked, completely uninstall Pomelo then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Pomelo not working

2. Fix Pomelo Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Pomelo be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Pomelo not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Pomelo may not be able to connect to the Internet when running in the background.