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1. I've found that setting my phone down and not moving around helps the connection, but still very low quality! Text messages don't show up even after receiving a notification! And to start a video call or answer it usually takes multiple attempts before it connects! Still I'm grateful for a way to communicate with loved ones, BUT OMG IT REALLY FEELS LIKE EXPLOITATION mmkay!??!??Expensive as heck compared to other communication services available at other facilities!! $20 only really gives you 12-14 to communicate with the inmate.

2. Also u can video call, but those of course are limited to time by the facility.GREAT way to connect with loved ones that are incarcerated.

3. It's better than nothing at all.I would give 5 stars, and I REALLY wish I was able to but the app just doesn't work like I wish it would! It won't let me video call, or accept them.

4. It's also great of how easy it is too add funds and see the funds that are available and it lets you know the price of an action each time you go too use the option.

5. Other times if says failure to send messages for no apparent reason also says insufficient funds to send messages when there's WAY more than enough.

6. Cannot use the video chat 80% of the time because the screen goes black.

7. However, they are too expensive! They charge you a $3 admin fee every time you add money, no matter the amount.

8. It says I am connected, but then right after it says that, it says disconnected and gives me the customer service phone number.

9. I'm going to go insane if I see app not responding close or wait messageVery expensive! Videos freeze up probably 50% of the time.

10. The video call sucks because it freezes more than not.

11. But, they don't care because we will keep paying them and keep trying so that we can try and communicate with our loved ones.

1. Fix CityTeleCoin Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart CityTeleCoin: Restarting the app will resolve most errors.
2. Update the CityTeleCoin App. Here is how:
   1. On Android goto PlayStore » Search for "CityTeleCoin" » Open CityTeleCoin » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for CityTeleCoin » click "UPDATE".
3. Clear CityTeleCoin app cache: Clearing cached data will force your app to retrieve the latest data directly from CityTeleCoin servers.
   1. On Android, goto Settings » Apps » Select "CityTeleCoin" » click Storage » click "Clear Cache".
4. Check CityTeleCoin app permissions. If any of these permissions required to use your device's features are disenabled, CityTeleCoin might not work.
5. Uninstall and reinstall CityTeleCoin. If nothing else has worked, completely uninstall CityTeleCoin then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing CityTeleCoin not working

2. Fix CityTeleCoin Server issues & Internet Connection

1. Check network connection: An unstable Internet will make CityTeleCoin be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to CityTeleCoin not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, CityTeleCoin may not be able to connect to the Internet when running in the background.