Contact CityMD Customer Service

Why should I report an Issue with CityMD?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of City Practice Group of New York, LLC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. After putting all my data in, the Virtual Visit with an available doctor worked well, and I didn't need to walk into a health center or put myself at further risk.I type in my email/password and it tells me that the information doesn't match.

2. Just when I thought they couldn't do a better job because they're already the best I tried using the mobile app to see a doctor via video chat & that just makes everything even better! Faster, much more convenient, & as always the nicest, most intelligent and caring doctors.

3. If you create an account thru the web using your computer, or by responding to the "patient portal" e-mail first, the app will not recognize your username or password chosen thru the web.

4. Keep up the good work City MD! I wish all doctors offices were like you guys!!This app crashes while waiting in long queues with healthcare providers.

5. Thank you for your sevice!Wait til some patients try going back to this site & find that their regular email addresses &/or passwords are "not correct", even though you know it is.

6. The site can't hold onto what you may have entered, regardless of whether CityMD gave out the temporary psword or you chose it yourself, you most likely end up having to re register again.Didn't have any issues.

7. If you must use your phone or tablet to access the patient portal via this app, you may currently need to delete the account set up through the web and re-sign-up via the app.

8. No issues using the app.Didnt want to go out in the snow but also couldnt continue dealing with strep throat and this was the perfect solution.

9. :-(I love going to City MD, its always quick & convenient and the doctors are always kind and very helpful.

10. Mind you, this is after I just created my account through my email sent to me by CityMD after I got my Covid-19 test.

11. Using the web based versus app based patient portal seems way more functional.

1. Fix CityMD Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart CityMD: Restarting the app will resolve most errors.
2. Update the CityMD App. Here is how:
   1. On Android goto PlayStore » Search for "CityMD" » Open CityMD » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for CityMD » click "UPDATE".
3. Clear CityMD app cache: Clearing cached data will force your app to retrieve the latest data directly from CityMD servers.
   1. On Android, goto Settings » Apps » Select "CityMD" » click Storage » click "Clear Cache".
4. Check CityMD app permissions. If any of these permissions required to use your device's features are disenabled, CityMD might not work.
5. Uninstall and reinstall CityMD. If nothing else has worked, completely uninstall CityMD then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing CityMD not working

2. Fix CityMD Server issues & Internet Connection

1. Check network connection: An unstable Internet will make CityMD be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to CityMD not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, CityMD may not be able to connect to the Internet when running in the background.