AppContacterPublished by Cisco Systems, Inc. on Oct 11, 2024
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Steps to Troubleshoot & Fix Jabber Issues
1. Fix Jabber Not Working/Crashes/Errors/Unresponsive & Black/White screen:
- Restart Jabber: Restarting the app will resolve most errors.
- Update the Jabber App. Here is how:
- On Android goto PlayStore » Search for "Jabber" » Open Jabber for Intune » click "Update".
- On iPhone, goto AppStore » Your profile » Available Updates » Check for Jabber » click "UPDATE".
- Clear Jabber for Intune app cache: Clearing cached data will force your app to retrieve the latest data directly from Jabber servers.
- On Android, goto Settings » Apps » Select "Jabber for Intune" » click Storage » click "Clear Cache".
- Check Jabber app permissions. If any of these permissions required to use your device's features are disenabled, Jabber might not work.
- Uninstall and reinstall Jabber. If nothing else has worked, completely uninstall Jabber then reinstall.
- Restart your device. Last, restarting your device can often clear most problems causing Jabber not working
2. Fix Jabber Server issues & Internet Connection
- Check network connection: An unstable Internet will make Jabber be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
- Disable VPN: VPN can cause connection errors and lead to Jabber not working. Make sure all VPNs are off
- Enable background data: When Background data is turned off, Jabber may not be able to connect to the Internet when running in the background.
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