Contact WTVC News 9 Customer Service

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1. VERY FRUSTRATING!The only reason I'm giving one star rating is to get somebody's attention The only way I can watch channel 9 is either on the app on my phone or through Roku which is stirr and neither one of them on Sunday today are working no news I don't have cable and I don't have antenna TV it came in fine Saturday morning very disappointed May have to find another station to watchThis is all around my favorite news station.

2. Thanks to News Channel 9 ...When you select Wind speed on the map, it shows you colors, however there is no way to determine what those colors mean.. Please fix this.It's a good until you get to the end of a story.

3. I loved this app and have been a hard core news 9 fan for years but if this doesn't get fixed soon I'll be switching to channel 3 news.Extremely aggravating app.

4. I have also learned that you can depend on News Channel 9 for updated coverage in weather, the pandemic and local interests.

5. Example : 8 seconds into one story I decide I'm not interested, so I look below and choose another from the options.

6. The article stop loading after you begin scrolling to continue reading(i.e. the screen stays blank).

7. EVERY time you choose to flip away from one story to some other one, the 14 sec long ad comes up.

8. However, after clicking on an article in the list of articles, the app returns you to the main menu instead of the list of articles at the article you just viewed.

9. At least on my phone and tablet(one is an apple and one is an android).When is this app going to be fixed? The update made it all messed up.

10. There are whole lines missing in every story and the pictures are tiny.

11. Doesn't matter how short or long into a story you leave, you get a new 14 sec ad...yep, same one AGAIN.

1. Fix WTVC News 9 Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart WTVC News 9: Restarting the app will resolve most errors.
2. Update the WTVC News 9 App. Here is how:
   1. On Android goto PlayStore » Search for "WTVC News 9" » Open WTVC News 9 » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for WTVC News 9 » click "UPDATE".
3. Clear WTVC News 9 app cache: Clearing cached data will force your app to retrieve the latest data directly from WTVC News 9 servers.
   1. On Android, goto Settings » Apps » Select "WTVC News 9" » click Storage » click "Clear Cache".
4. Check WTVC News 9 app permissions. If any of these permissions required to use your device's features are disenabled, WTVC News 9 might not work.
5. Uninstall and reinstall WTVC News 9. If nothing else has worked, completely uninstall WTVC News 9 then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing WTVC News 9 not working

2. Fix WTVC News 9 Server issues & Internet Connection

1. Check network connection: An unstable Internet will make WTVC News 9 be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to WTVC News 9 not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, WTVC News 9 may not be able to connect to the Internet when running in the background.