Contact CarShield Customer Service

Why should I report an Issue with CarShield?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of CarShield to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. CarShield markets vehicle service contracts administered by American Auto Shield, 1597 Cole Blvd #200, Lakewood CO, 80401; FLORIDA License number: W111454.

2. CarShield Mobile is designed for contract holders to be able to view details of their contract through their mobile device.

3. Application includes information for claims, roadside assistance and customer service for when you need it most. Deductible may apply.

4. Parts of like kind and quality may be used including remanufactured parts.

5. See Contract for Rental Car eligibility.

6. Coverage not available in California.

1. I did get the cancelation but the retention program needs an overhaul.I honestly normally don't leave reviews but the experience and service that I got from CarShield was absolutely horrible they made me send pictures VIN number bill of sale send out an inspector to go look at the car in the shop, mileage, and everything takes 24 to 48 hours and after all of that they decided that it was a pre-existing condition even though I had the policy before the issue on the car and it can be proven that the leak happened after the policy was purchasedCarshield is perpetrating a fraud! Two days after I paid the monthly fee, I had an accident.

2. Carshield is slow to update the discount of $20 a month to my platinum policy they counter offered when i called before its renewal; to temporarily drop coverage 3months freeing up some $ during my home repair pinch.

3. I called carshield while there & did everything I was told step by step including how to rent a rental car with my rental reimbursement.

4. So long as they advertise on SNY, I will never use this service and implore everyone I know not to use it.I pay over $100 for coverage a month & I have been a loyal customer for 5 months.

5. The customer service is great on the phone but the adjuststers who do the footwork and go look at your car and do the paperwork are nothing short of terrible.The people are rude as heck.

6. I went in for a simple problem which Carshield approved, but when the mechanic did a test drive and found it wasnt a complete fix.

7. It reminds me of some late 90's shareware---> free generic website design layouts.....I had no problem with the service just customer support.

8. It became a huge nightmare that Carshield kept giving the run around made up excuses to NOT fix my car.

9. The CSA read the recording of the last conversation and told me I wanted to keep the policy.

10. After I stopped paying immediately flooded with phone calls and emails, only to try and sell me "a better package".3 star for now as I just purchased coverage yesterday and cant say yay or neigh about services & follow through.

11. Nothing! The next day, I called Carshield to request a refund.

1. Fix CarShield Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart CarShield: Restarting the app will resolve most errors.
2. Update the CarShield App. Here is how:
   1. On Android goto PlayStore » Search for "CarShield" » Open CarShield » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for CarShield » click "UPDATE".
3. Clear CarShield app cache: Clearing cached data will force your app to retrieve the latest data directly from CarShield servers.
   1. On Android, goto Settings » Apps » Select "CarShield" » click Storage » click "Clear Cache".
4. Check CarShield app permissions. If any of these permissions required to use your device's features are disenabled, CarShield might not work.
5. Uninstall and reinstall CarShield. If nothing else has worked, completely uninstall CarShield then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing CarShield not working

2. Fix CarShield Server issues & Internet Connection

1. Check network connection: An unstable Internet will make CarShield be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to CarShield not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, CarShield may not be able to connect to the Internet when running in the background.