Published by Carrum Health on Jul 23, 2024

contact Carrum Health Chat with our AI-based Carrum Health Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Carrum Health?



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Why chat with our AI Carrum Health Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Carrum Health.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

Steps to Troubleshoot & Fix Carrum Health Issues

1. Fix Carrum Health Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Carrum Health: Restarting the app will resolve most errors.
  2. Update the Carrum Health App. Here is how:
    1. On Android goto PlayStore » Search for "Carrum Health" » Open Carrum Health » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Carrum Health » click "UPDATE".
  3. Clear Carrum Health app cache: Clearing cached data will force your app to retrieve the latest data directly from Carrum Health servers.
    1. On Android, goto Settings » Apps » Select "Carrum Health" » click Storage » click "Clear Cache".
  4. Check Carrum Health app permissions. If any of these permissions required to use your device's features are disenabled, Carrum Health might not work.
  5. Uninstall and reinstall Carrum Health. If nothing else has worked, completely uninstall Carrum Health then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Carrum Health not working


2. Fix Carrum Health Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Carrum Health be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Carrum Health not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Carrum Health may not be able to connect to the Internet when running in the background.

Reported Issues

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