Contact Cardiogram Customer Service

Why chat with our AI Cardiogram Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of Cardiogram.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. I don't want to forget when that auto-renew comes along.During the installation process, I sync'd with my WearOS watch, then the app on the phone wouldn't progress past a screen that demanded that I subscribe to one of two options via an in-app purchase, even though I clicked the "Try for Free" button on the preceding screen.

2. It came preinstalled on my watch, but after the sham of trying to sign up to use it for free, only to have the same experience as everyone else who had the door slammed on them when they declined to pay, it's uninstalled from my watch and my phone.I paid for the annual subscription during their flash sale in December.

3. And I didn't even try to plug my birthdate in because it wants you to scroll back one month at a time from today!!! Why wouldn't they make an option to just TYPE it in?! Not very functional & very redundant.I contacted their support the day I signed up for the premium trial and never heard back.

4. If you use this app, never upgrade, you won't get any of the extra features they advertise and no one will help if you have issues.This has been marginally useful in the past but now refuses to sync with my Fitbit Versa 2 despite disconnecting and reconnecting.

5. And clicking on any of the "premium" features simply pulls up a popup message asking if I want to sign up for the premium version.

6. Seems like false advertising.Charged for what was advertised as a free trial and it's already having sync delays.

7. Will be deleting the app off of both devices and never downloading againAs the developer said themselves, to access the app's features, you need to sign up for a subscription.

8. The UI is opaque, once you sign up for Premium there's no way to check on your status, the sync function is very flaky.

9. Installed it on my watch, installed it on my phone, tried to sync them.

10. Also, it doesn't load all the data from my Fitbit watch & app, like sleep data.

11. I tried to contact their support and have heard nothing back since I sent the request two weeks ago.

1. Fix Cardiogram Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Cardiogram: Restarting the app will resolve most errors.
2. Update the Cardiogram App. Here is how:
   1. On Android goto PlayStore » Search for "Cardiogram" » Open Cardiogram » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Cardiogram » click "UPDATE".
3. Clear Cardiogram app cache: Clearing cached data will force your app to retrieve the latest data directly from Cardiogram servers.
   1. On Android, goto Settings » Apps » Select "Cardiogram" » click Storage » click "Clear Cache".
4. Check Cardiogram app permissions. If any of these permissions required to use your device's features are disenabled, Cardiogram might not work.
5. Uninstall and reinstall Cardiogram. If nothing else has worked, completely uninstall Cardiogram then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Cardiogram not working

2. Fix Cardiogram Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Cardiogram be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Cardiogram not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Cardiogram may not be able to connect to the Internet when running in the background.