Published by Cardinal Blue Software, Inc. on Nov 7, 2024

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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with PicCollage?



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Why chat with our AI PicCollage Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
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  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. Overall very pleased.This app makes my life so quick and easy when I need to put together a quick flier, invitation, etc! Its easy to maneuver around and there are plenty of options for styles and looks! I just wish you could makeover an existing Pic Collage and save it as a new one so your old one didn't get lost! Otherwise GREAT! I've been using it for several years now!I love PicCollage most because I'm just starting a new business and, of course, trying to cut costs & save money wherever & whenever possible! A friend told me to use the app to send electronic business cards:with a discount for the first appointment them! It has been Great! I've gotten their information in return, which is also why she suggested it.

2. As I was looking at the options deciding which one I might be interested in purchasing & if it was worth the price...I noticed that the reduced price is that they have also not included all of the items!!! 😤 Really?!?!?! Not such a SALE!!!! NICE TRICK PICCOLLAGE!!!I absolutely love this app.

3. However, there seems to be a glitch where the text color cannot be changed from anything but black or white, as well as the option for outlining text cannot be disengaged.

4. The only other thing I would change is giving text a curve option, so that its not just flat text at soon as you type itThis app was MUCH better before the most recent update.

5. Any way a "save" button can be added next to "done" to avoid 3 steps to save & get back to it? Or a timer we can set to auto save every 30 seconds etc? Would rate better if not for constant worry of next crash/loss of work.Overall the app is great.

6. I love how easy it is to use and I'm absolutely obsessed with how it turns out! Its perfect for school presentations personalized photos.

7. Some sticker packs cost a dollar or 2, but there are free or free with ad ones, and the same for backgrounds; you can pay to have the watermark removed on collages as well.

8. Since then I've used the Freestyle Option or even just the TEXT Boxes to create flyers invitations & more.

9. It's easy to use, has loads of options, and there's sticker packs for virtually every occasion.

10. I also wish that there were more options for fonts or a way to import fonts (if there is could someone let me know? I haven't found it.) But really, totally an amazing app and the features are just wonderful.I really do like this app, like a lot.

11. So, all text is either black with white outline or white with black outline.

Steps to Troubleshoot & Fix PicCollage Issues

1. Fix PicCollage Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart PicCollage: Restarting the app will resolve most errors.
  2. Update the PicCollage App. Here is how:
    1. On Android goto PlayStore » Search for "PicCollage" » Open PicCollage: Photo Grid Editor » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for PicCollage » click "UPDATE".
  3. Clear PicCollage: Photo Grid Editor app cache: Clearing cached data will force your app to retrieve the latest data directly from PicCollage servers.
    1. On Android, goto Settings » Apps » Select "PicCollage: Photo Grid Editor" » click Storage » click "Clear Cache".
  4. Check PicCollage app permissions. If any of these permissions required to use your device's features are disenabled, PicCollage might not work.
  5. Uninstall and reinstall PicCollage. If nothing else has worked, completely uninstall PicCollage then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing PicCollage not working


2. Fix PicCollage Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make PicCollage be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to PicCollage not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, PicCollage may not be able to connect to the Internet when running in the background.

Reported Issues

— 4 years ago by Molly Witts

I had the piccollage app on an old phone with and old number and old Apple ID, witch I can not gain access to at all, I had an email saying that my subscription is due for renewal on the 5th may, of an annual payment of £32.99. But I can’t cancel it, as I don’t have access to my old account or my old mobile number. Can you cancel this please, and do NOT take any money from my bank account.