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1. Please address the functionality issues! It would be a great app if it wasn't consistently broken.I live the facility and what the app has to offer, but when writing messages to care team, it freezes up, and types about 1 character every 5 seconds.

2. Like I said, good app and no issues otherwise, I have had it for maybe a year or so now.First of all, Carbon provides consistently great urgent care.

3. Either your app is insecure, in which case you shouldn't send be sending me a radiology report stating I have a broken clavicle in the app, or it's secure in which case you should provide the actual images.Both times I have tried to make an appointment on this app, it allows me to choose "Pay with Insurance".

4. Terrible.Carbon Health itself is a great service with convenient, capable and kind providers, but I want to join the chorus of people saying this app is unusable.

5. This is ridiculous, all I need is an appointment and they're making it impossible to get the care I need.Experience here's terrible.

6. After choosing Get care, then Coronavirus testing, it asks "what brings you in" and the only thing displayed onscreen is "common reasons", but there are no selectable options onscreen and I cannot proceed.

7. I like Carbon, but the app is super slow and buggy! I'm on an S23, super fast phone, and scrolling through the pages is just laggy as can be and barely usable.

8. Scrolling up in a chat history, and trying to make an appointment using the map are two things that are impossible due to lag.

9. I'm sure it just technicals issues....everything else about carbon is Phenominal, this is just my experience with the app.

10. It will show appointment times available early, but not a single location ever has corresponding timeslots to what the app says once it goes to any of the nearby locations.

11. I ended up needing to call my health care professionals more than I did prior to having the app.

1. Fix Carbon Health Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Carbon Health: Restarting the app will resolve most errors.
2. Update the Carbon Health App. Here is how:
   1. On Android goto PlayStore » Search for "Carbon Health" » Open Carbon Health - Medical Care » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Carbon Health » click "UPDATE".
3. Clear Carbon Health - Medical Care app cache: Clearing cached data will force your app to retrieve the latest data directly from Carbon Health servers.
   1. On Android, goto Settings » Apps » Select "Carbon Health - Medical Care" » click Storage » click "Clear Cache".
4. Check Carbon Health app permissions. If any of these permissions required to use your device's features are disenabled, Carbon Health might not work.
5. Uninstall and reinstall Carbon Health. If nothing else has worked, completely uninstall Carbon Health then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Carbon Health not working

2. Fix Carbon Health Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Carbon Health be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Carbon Health not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Carbon Health may not be able to connect to the Internet when running in the background.