Contact Guide Customer Service

Why should I report an Issue with Guide for Video Chat & Video C?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Tan-Yan to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

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5. Tango Masks, stickers, tango games, and avatars can be used during video calls.

1. Fix Guide Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Guide: Restarting the app will resolve most errors.
2. Update the Guide App. Here is how:
   1. On Android goto PlayStore » Search for "Guide" » Open Guide for Video Chat & Video C » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Guide » click "UPDATE".
3. Clear Guide for Video Chat & Video C app cache: Clearing cached data will force your app to retrieve the latest data directly from Guide servers.
   1. On Android, goto Settings » Apps » Select "Guide for Video Chat & Video C" » click Storage » click "Clear Cache".
4. Check Guide app permissions. If any of these permissions required to use your device's features are disenabled, Guide might not work.
5. Uninstall and reinstall Guide. If nothing else has worked, completely uninstall Guide then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Guide not working

2. Fix Guide Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Guide be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Guide not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Guide may not be able to connect to the Internet when running in the background.