Published by Buona on Jul 12, 2024

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Why should I report an Issue with Buona?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Buona to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Buona

1. Skip the line, order ahead, and enjoy a world of delicious benefits! - Earn points with every purchase and unlock free food! - Enjoy the convenience of ordering pickup or delivery directly from the app and secure the best possible pricing on all your favorites. - Make your special day even more memorable with a birthday reward from Buona! - Locate the closest Buona restaurant with a simple tap, ensuring you’re never too far from your favorite Italian Beef! - Monitor your member rewards, so you’re always in the know. - If your phone died during your visit, you can still scan your restaurant receipt through the app within 3 days of your visit to claim any points you missed. - Browse through our offerings and let your taste buds guide your choices. - Easily save your favorite orders in the app for a faster and simpler reordering experience next time you crave Buona. - Participate in available challenges through the app and unlock exclusive benefits. - Turn on email and push notifications to be the first to hear about new menu items, special events, and exclusive promotions! - Soon you’ll be able to store and use gift cards directly through the app, adding even more convenience to your experience.

2. Enjoy the perfect blend of authentic family recipes and lively street food vibes with our Italian beef sandwiches, burgers, hot dogs, and fresh salads.

3. Welcome to Buona, where Chicago’s Original Italian Beef has been a favorite since 1981!

4. Download and registration is required. Data rates may apply.

5. Terms and conditions apply. See [buona. com/rewards]( ) for details.

6. Nutritional and allergen information available at buona.

Buona Customer Insights

1. when the app works, (4 times in the last year for me, with 3 errors that prevented me from placing order) the menu and order customizations work well.My family goes to Buona fairly often.

2. I click on yes but it randomly puts ONLY one item from my last order into my cart.I can order my food easily, but when it is made incorrectly, there is no one to tell.This app is designed to avoid the customers.

3. It isn't helpful, it's just annoying to have to close 5 ad windows to add 5 things to my cart.The app has been abandoned!!!Needs update as you can see by the last update date! Used to work but just loads a white screen.

4. Whenever I attempt to put in an order and apply a reward, I get a message stating "No payment information found" after choosing or entering a valid card and hitting the "Place Order" button.

5. Then a great feature is a pop-up screen asking if I would like to reorder my last order and it lists all of the items.

6. Tech is supposed to enhance service not replace itcannot set preferred location, have to choose from 5 page list every order.

7. Maybe that causes the problem?The text fields do not have the correct autofill attributes (eg CCV on the credit card info form is a password input) PLUS there is at least one button whose background color is grey.

8. The website also needs work and also has bugs but better than the app as of right now.Have not been able to sign up for rewards program with the app for several weeks.

9. I once had to close, reopen and refill my order three times because it kept freezing when I was trying to check out.

10. "problem with data" error occurs at least half the times I've used this app, no help at all on how to troubleshoot my order with such a problem.

11. App makes it impossible to order any sort of burger combos (ex.

Steps to Troubleshoot & Fix Buona Issues

1. Fix Buona Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Buona: Restarting the app will resolve most errors.
  2. Update the Buona App. Here is how:
    1. On Android goto PlayStore » Search for "Buona" » Open Buona » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Buona » click "UPDATE".
  3. Clear Buona app cache: Clearing cached data will force your app to retrieve the latest data directly from Buona servers.
    1. On Android, goto Settings » Apps » Select "Buona" » click Storage » click "Clear Cache".
  4. Check Buona app permissions. If any of these permissions required to use your device's features are disenabled, Buona might not work.
  5. Uninstall and reinstall Buona. If nothing else has worked, completely uninstall Buona then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Buona not working


2. Fix Buona Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Buona be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Buona not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Buona may not be able to connect to the Internet when running in the background.

Reported Issues