Contact My Bright Day Customer Service

Why should I report an Issue with My Bright Day?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Bright Horizons Family Solutions, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Each morning, you can share important notes about your child’s day before arrival (like how well your child slept or whether they finished breakfast) to help your child’s teacher provide the best possible care.

2. You’ll also receive developmental observations from your child’s teachers about how your child is learning, growing, playing, and developing new skills.

3. If you can’t check the app regularly, read the daily report – a summary of all the care events, developmental observations, and notes that were entered for your child that day.

4. A timeline view lets you see your child’s naptimes, meals, and other care events as the day goes on.

5. Calendar reminders will help you stay up to date on center events, classroom activities, due dates, and supplies to bring in for your child.

6. Set an ETA within the app to let your child’s teachers know when you’ll be at the center for morning arrival or afternoon pickup.

7. Your child’s care is our first priority, so updates are made as time allows throughout the day.

8. A group view lets you see care events grouped by type so that you can quickly see a summary of all naps, meals etc.

9. You will receive real-time updates about how your child is doing and what they are learning to help you stay connected.

10. Find all the information you need – naptimes, diaper changes, photos, and documentation on your child’s development – right at your fingertips.

11. Get photos and videos of your child’s day in class and access them at any time in the Memories section—you can also save your favorites to your phone or tablet.

1. This new version is prettier, but it is still flooding our email with dozens of email notifications everyday, even though we turned off email notifications in the settings! Also, they removed the feature to download pictures of your child, which is a baffling decision.

2. (I've been using the app for 10 months.)The premise of this app is great, but it forces me to login every single time the app opens (which is a lot if you've enabled the notifications!).

3. Bump up to 4 stars! More communication capabilities between parents and teachers would make it a 5.I use the app because I have to for my child's daycare, but it's not intuitive, takes too much time to refresh, and the UI was clearly an after thought.

4. I have no idea what's going on throughout the day, can't mark my child absent, or send drop off notes for three weeks now.

5. Needs a lot of design and content work.My husband and I were both kicked out of the app and have been trying to log back in for three weeks now.

6. Meaning, if the teachers are inputting information and pictures it's great (and ours do a good job).

7. Specific problems I have encountered: it will stop updating, it will not let me put info in the Notes because it is endlessly "refreshing", it won't even open the Notes or journal log, and on and on, not always all together.

8. It will work great for weeks and then suddenly stop working.

9. The drop-off notes screen indicates it's ready for input, but I still get an error notice that I need to wait to input.

10. I contacted my school, who has been waiting for help from IT for almost two weeks to get it fixed.

11. Previous food options aren't saved, so I have to re-enter "carrots/broccoli" "sandwich" everyday.

1. Fix My Bright Day Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart My Bright Day: Restarting the app will resolve most errors.
2. Update the My Bright Day App. Here is how:
   1. On Android goto PlayStore » Search for "My Bright Day" » Open My Bright Day » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for My Bright Day » click "UPDATE".
3. Clear My Bright Day app cache: Clearing cached data will force your app to retrieve the latest data directly from My Bright Day servers.
   1. On Android, goto Settings » Apps » Select "My Bright Day" » click Storage » click "Clear Cache".
4. Check My Bright Day app permissions. If any of these permissions required to use your device's features are disenabled, My Bright Day might not work.
5. Uninstall and reinstall My Bright Day. If nothing else has worked, completely uninstall My Bright Day then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing My Bright Day not working

2. Fix My Bright Day Server issues & Internet Connection

1. Check network connection: An unstable Internet will make My Bright Day be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to My Bright Day not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, My Bright Day may not be able to connect to the Internet when running in the background.