Contact BraceMate Customer Service

Why should I report an Issue with BraceMate?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of BraceMate Orthodontics Pty Ltd to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Colour picker: A realistic teeth image that allows you to choose the colour on your braces with a full range of colours available.

2. It has an easy-to-use screen that lets users see how their braces look with different patterns, and multiple colours.

3. The Share function enables you to send pictures to your orthodontist to save you the time when you are at the appointment, and, lets you pick your colours at your own pace.

4. Make your experience with braces with your orthodontist more exciting by creating different patterns with the help of BraceMate.

5. The easy-to-read emergency information is a comprehensive list of possible problems that could occur during braces treatment.

6. The BraceMate app lets you see how your teeth look with different patterns of colours.

7. Information on how to look after your braces throughout treatment to ensure your experience with braces are as hassle free as possible.

8. A share function has been enabled so that you can let you orthodontist know in advance what colours you want, so they can make sure they have the colours available for you.

9. The share function also lets you forward your proposed colour design to your friends who can let you know if the colours are right for you.

10. Some apps have a cartoony picture of teeth that makes it hard to visualize what your braces will look like.

11. Some other apps only let you see how the teeth look with only one set of colours at a time.

1. The app would be more helpful if it had a power chain... also I'm an African-American woman if they had a darker complexion for the gums and different shades of teeth that would also be helpful because my mouth does not look like that!I think this is one of the best things I've downloaded! You create your own braces and it gives you advice about them! Definitely deserves 5 stars!⭐⭐⭐⭐⭐or even 100000000It's so amazing I love it I could pick any type of color I wanted for my braces the hard part is choosing which color you over all it was amazing💜 💜 💜 💜 💜 💜 💜It is so amazing but it only let's you do like 8 at a time.

1. Fix BraceMate Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart BraceMate: Restarting the app will resolve most errors.
2. Update the BraceMate App. Here is how:
   1. On Android goto PlayStore » Search for "BraceMate" » Open BraceMate » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for BraceMate » click "UPDATE".
3. Clear BraceMate app cache: Clearing cached data will force your app to retrieve the latest data directly from BraceMate servers.
   1. On Android, goto Settings » Apps » Select "BraceMate" » click Storage » click "Clear Cache".
4. Check BraceMate app permissions. If any of these permissions required to use your device's features are disenabled, BraceMate might not work.
5. Uninstall and reinstall BraceMate. If nothing else has worked, completely uninstall BraceMate then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing BraceMate not working

2. Fix BraceMate Server issues & Internet Connection

1. Check network connection: An unstable Internet will make BraceMate be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to BraceMate not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, BraceMate may not be able to connect to the Internet when running in the background.