Published by Body Groove on Jun 13, 2024

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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Body Groove?



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Why chat with our AI Body Groove Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Body Groove.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. I've recently made a commitment to myself to become more consistent with my exercise and Body Groove is my favorite because I LOVE to dance!! I also appreciate the insights that Misty shares with the 30 Day workout plan.I have been suffering from hip pain that is due to muscle imbalances.

2. I was thrilled to find the app with so much variety and very reasonably priced! I've been using it about a month now and (along with watching how much I eat), I've lost 5 lbs already! Love, love, love Body Groove!!I use Body Groove every day.

3. Only the app give some little technical troubles such as screen doesn't want to come back to vertical positions after video without exiting the app and coming back again what makes it harder to find another related video.Body Groove is fun.

4. If you are thinking about it, you should just do it!This app is a wonderful way to access Body Groove excercise videos.

5. I used the Body Groove dvd's years ago, with good success, but then "life happened" and I fell out of the routine.

6. I was intrigued with Body Groove because in following along with the samples given in the ads, I was able to improve my pain level.

7. It is the best decision I've made! Every workout is enjoyable and makes me feel good, even if I'm achy and need to modify.

8. There is a ton of encouragement in the videos, so much variety, you can do the daily workout, or choose something more intense or super laid back, whatever you feel.

9. Update: More than 3 years later and I still love it! I add in weights, a band, and a yoga ball to get a more complete work out.I got the one year subscription two months ago, and dropped my gym membership.

10. As for Body Groove - it's the only excercise/wellness program that allows you to be human, real, and forgiving of yourself.

11. Fantastic way to exercise, feel the body, relaxing mind, renewing energy.

Steps to Troubleshoot & Fix Body Groove Issues

1. Fix Body Groove Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Body Groove: Restarting the app will resolve most errors.
  2. Update the Body Groove App. Here is how:
    1. On Android goto PlayStore » Search for "Body Groove" » Open Body Groove » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Body Groove » click "UPDATE".
  3. Clear Body Groove app cache: Clearing cached data will force your app to retrieve the latest data directly from Body Groove servers.
    1. On Android, goto Settings » Apps » Select "Body Groove" » click Storage » click "Clear Cache".
  4. Check Body Groove app permissions. If any of these permissions required to use your device's features are disenabled, Body Groove might not work.
  5. Uninstall and reinstall Body Groove. If nothing else has worked, completely uninstall Body Groove then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Body Groove not working


2. Fix Body Groove Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Body Groove be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Body Groove not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Body Groove may not be able to connect to the Internet when running in the background.

Reported Issues

— 2 years ago by Kathy Trujillo

I am not using the program because of health issues

— 2 years ago by Mary Spring

Subscription Cancellation Request please cancel my subscription as of today 5/2/2022

— 3 years ago by Sara Suncar

I need to cancel this subscription and get a refund because I didn’t even use this app all year long. So can you please I need my money.

— 3 years ago by Kathleen Judson

Please cancel my subscription to Body groove I can’t afford at this time.