Published by BMJ on Nov 27, 2024

contact BMJ Best Practice Chat with our AI-based BMJ Best Practice Support
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Why chat with our AI BMJ Best Practice Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of BMJ Best Practice.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. If only there is an option for offline photos download.Always my best , organized , almot all medical information are available , when it needs to be spotted, i find it highlighted, thank you very much for your effort team ♥️This app is very handy becuase depending on urgency, one can expand or collapse a given point and scan through an entire topic in a matter of minutes.

2. What u would find helpful is if there could be more articles under presenting symptoms, rather than conditions.Simple, excellent and high quality CME resource, user friendly and flexible.

3. Will change to 5☆ if they ever fix it.Excellent,I have been using BMJ best practices app for the past month and it has bee an incredibly useful too in my practice.thank you for creating such a useful app.

4. I look forward to using it in my practice for years to come..Excellent. Highly useful and fully cited so we can check out the evidence base ourselves.

5. My favorite source of accurate updated medical information and clinical guidelines.my favourite app ever , updated guidelines, nice user interface.

6. I particularly like the brief summaries and then very clear sections (suagosis, investigations, management, etc) Covers lots of conditions, but have come across a few that i couldnt find.

7. Also, why are some topics (i.e., malaria) removed with the new update? Should we not update the app anymore since it is going to be a downgrade and there's no way to tell what's next? Otherwise, excellent app.

8. I find myself gravitating from up-to-date nowadays!Why is the font colour of the medication changed to black from blue? Makes it bland.

9. As a mental health nurse I was pleasantly surprised to see the amount of psychiatry content and the non-stigmatising language used.Very comprehensive and concise at the same time.

10. Excellent reference! Structured well with sections for easy navigation.

11. Would love to have more diagrams and pictures with some crucial graphs, especially guideline changing RCTs and meta analyses.

Steps to Troubleshoot & Fix BMJ Best Practice Issues

1. Fix BMJ Best Practice Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart BMJ Best Practice: Restarting the app will resolve most errors.
  2. Update the BMJ Best Practice App. Here is how:
    1. On Android goto PlayStore » Search for "BMJ Best Practice" » Open BMJ Best Practice » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for BMJ Best Practice » click "UPDATE".
  3. Clear BMJ Best Practice app cache: Clearing cached data will force your app to retrieve the latest data directly from BMJ Best Practice servers.
    1. On Android, goto Settings » Apps » Select "BMJ Best Practice" » click Storage » click "Clear Cache".
  4. Check BMJ Best Practice app permissions. If any of these permissions required to use your device's features are disenabled, BMJ Best Practice might not work.
  5. Uninstall and reinstall BMJ Best Practice. If nothing else has worked, completely uninstall BMJ Best Practice then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing BMJ Best Practice not working


2. Fix BMJ Best Practice Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make BMJ Best Practice be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to BMJ Best Practice not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, BMJ Best Practice may not be able to connect to the Internet when running in the background.

Reported Issues

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