Contact BCBSMA MyBlue Member App Customer Service

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1. 😑Searching for a specialist, the filtering is extremely slow and tries to load results everytime you check a criterion and will clear out your selected filters if you tap into a doctor's page and return to the list.

2. When I opened up a search bar, I typed four letters and my key board closed to show me a loading screen for the auto complete results.

3. The face recognition doesn't do anything, forced to log in each time and the field for the username confuses both my password keepers so it puts the password in there too.

4. I think it's timed, so people who are slow typers are sure to have a miserable time navigating that.Easy to use, but very slow.

5. I've tried countless times to do a video medical vist and it crashes every step, causing me to start over and over again.

6. You couldn't get enough money from everything else so you had to cut costs on app/web design too? That's the one thing I'd expect to be functional.for some reason they chose to put an unskippable intro clip when the app opens.

7. I can see easily where I want to navigate to or what I'd like to use... It just never stops "loading" the entire page will be there with a never ending loading wheel in front of it preventing use.

8. It also doesn't allow me to copy/paste any text, so I can't compile a list of doctors in a note app, and I can't even take a screenshot for future reference.

9. It kept crashing and making me start the process all the way over - THREE times before I gave up and went to a desktop computer.

10. Autofill in doctor search by location makes it troublesome, especially when trying to delete one entry to write a different one.

11. Have to force close and start again, but always at some point somewhere it just gets stuck stating it's loading.

1. Fix BCBSMA MyBlue Member App Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart BCBSMA MyBlue Member App: Restarting the app will resolve most errors.
2. Update the BCBSMA MyBlue Member App App. Here is how:
   1. On Android goto PlayStore » Search for "BCBSMA MyBlue Member App" » Open BCBSMA MyBlue Member App » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for BCBSMA MyBlue Member App » click "UPDATE".
3. Clear BCBSMA MyBlue Member App app cache: Clearing cached data will force your app to retrieve the latest data directly from BCBSMA MyBlue Member App servers.
   1. On Android, goto Settings » Apps » Select "BCBSMA MyBlue Member App" » click Storage » click "Clear Cache".
4. Check BCBSMA MyBlue Member App app permissions. If any of these permissions required to use your device's features are disenabled, BCBSMA MyBlue Member App might not work.
5. Uninstall and reinstall BCBSMA MyBlue Member App. If nothing else has worked, completely uninstall BCBSMA MyBlue Member App then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing BCBSMA MyBlue Member App not working

2. Fix BCBSMA MyBlue Member App Server issues & Internet Connection

1. Check network connection: An unstable Internet will make BCBSMA MyBlue Member App be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to BCBSMA MyBlue Member App not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, BCBSMA MyBlue Member App may not be able to connect to the Internet when running in the background.