Published by BlubbLabs on Dec 9, 2024

Report an issue with Secret Santa Helper App.
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Why should I report an Issue with Secret Santa Helper App?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of BlubbLabs to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Secret Santa Helper App

1. Organize your Secret Santa effortlessly with this app! • Create a group with the essential details: meeting location, date, and maximum gift value. • Share the group with your friends or relatives via a link or group code. • Once all members have joined the group, the group creator can let the Secret Santa partners be generated. • Each participant only sees their assigned Secret Santa partner and their wishes. • Use the integrated chat to discuss gift ideas and event details. • Meet at the agreed time and place to exchange gifts.

2. There are different variations, but the basic principle remains the same: a group of people exchanges gifts with each other without knowing who will receive a gift from whom.

3. Secret Santa is a popular gift-giving game, especially during the Advent and Christmas season.

4. Each participant randomly draws the name of another person from the group.

5. The drawn person is then gifted without knowing who the gift is from.

6. Invite people regardless of what smartphone you or they use.

7. Even people without the app can participate.

8. There is often a price limit in advance to ensure the gifts have a similar value.

Secret Santa Helper App Customer Insights

1. In the invite messages, can it be displayed accdg to "MMM D, YYYY" format e.g. Dec 7, 2022 instead?Updated review: my whole family just doesn't know how to read and didn't fill out gift hints.

2. But overall its a decent appWe use this app every year and its the same issue where it just doesnt load new users and gets stuck.

3. I will never use this program again.This is the 2nd year I've used.Easy and does exactly what's needed via WhatsApp without fuss of emails.

4. My only complaint is on the date format being European which can create confusion to non-European format users.

5. Might have to just find another app if this is going to keep happening 😔This app is easy enough to use.

6. No documentation or even a step by step guide on how to use it, where to find the damned code, or even what it looks like.

7. Would recommend!Best feature for me is that one can easily invite participants via a link to any social media app like FB Messenger, etc.

8. My other issue is you can't sent an anonymous question to your pick about their hint.

9. People will figure out their secret Santa with no issue.

10. So they stupid and that's not the developer's fault Still not 5 stars tho because its not very user friendly.

11. Participants find it easier to respond as well.

Steps to Troubleshoot & Fix Secret Santa Helper App Issues

1. Fix Secret Santa Helper App Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Secret Santa Helper App: Restarting the app will resolve most errors.
  2. Update the Secret Santa Helper App App. Here is how:
    1. On Android goto PlayStore » Search for "Secret Santa Helper App" » Open Secret Santa Helper App » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Secret Santa Helper App » click "UPDATE".
  3. Clear Secret Santa Helper App app cache: Clearing cached data will force your app to retrieve the latest data directly from Secret Santa Helper App servers.
    1. On Android, goto Settings » Apps » Select "Secret Santa Helper App" » click Storage » click "Clear Cache".
  4. Check Secret Santa Helper App app permissions. If any of these permissions required to use your device's features are disenabled, Secret Santa Helper App might not work.
  5. Uninstall and reinstall Secret Santa Helper App. If nothing else has worked, completely uninstall Secret Santa Helper App then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Secret Santa Helper App not working


2. Fix Secret Santa Helper App Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Secret Santa Helper App be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Secret Santa Helper App not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Secret Santa Helper App may not be able to connect to the Internet when running in the background.

Reported Issues