Contact CHPL Customer Service

Why should I report an Issue with CHPL?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of BiblioCommons to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Add the Chapel Hill Public Library app to make your whole library experience easier.

2. You can use it as your library card and do so much more. - Search the catalog with to find just about anything in the library, from books and music to online resources.

1. What happened to the option of placing holds? The new layout is not as user friendly as it used to be.can no longer place holds from within the app! very disappointing.Has all the functionality I go to the Chapel Hill library website for (renewing books).

2. The near constant "loading"animation is annoying and the time to display my borrowed items is a bit long but not to the point where it's unusable.

3. Has a cool feature where it can display your barcode for scanning checking out books at the library.

1. Fix CHPL Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart CHPL: Restarting the app will resolve most errors.
2. Update the CHPL App. Here is how:
   1. On Android goto PlayStore » Search for "CHPL" » Open CHPL » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for CHPL » click "UPDATE".
3. Clear CHPL app cache: Clearing cached data will force your app to retrieve the latest data directly from CHPL servers.
   1. On Android, goto Settings » Apps » Select "CHPL" » click Storage » click "Clear Cache".
4. Check CHPL app permissions. If any of these permissions required to use your device's features are disenabled, CHPL might not work.
5. Uninstall and reinstall CHPL. If nothing else has worked, completely uninstall CHPL then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing CHPL not working

2. Fix CHPL Server issues & Internet Connection

1. Check network connection: An unstable Internet will make CHPL be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to CHPL not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, CHPL may not be able to connect to the Internet when running in the background.