Published by NasaOTT team

Report an issue with Nasa OTT.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with Nasa OTT?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of NasaOTT team to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Nasa OTT Customer Insights

1. It's a great app, but in the future, try to minimize looping effect on some channels... It's annoying 😂Good app.

Steps to Troubleshoot & Fix Nasa OTT Issues

1. Fix Nasa OTT Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Nasa OTT: Restarting the app will resolve most errors.
  2. Update the Nasa OTT App. Here is how:
    1. On Android goto PlayStore » Search for "Nasa OTT" » Open Nasa OTT » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Nasa OTT » click "UPDATE".
  3. Clear Nasa OTT app cache: Clearing cached data will force your app to retrieve the latest data directly from Nasa OTT servers.
    1. On Android, goto Settings » Apps » Select "Nasa OTT" » click Storage » click "Clear Cache".
  4. Check Nasa OTT app permissions. If any of these permissions required to use your device's features are disenabled, Nasa OTT might not work.
  5. Uninstall and reinstall Nasa OTT. If nothing else has worked, completely uninstall Nasa OTT then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Nasa OTT not working


2. Fix Nasa OTT Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Nasa OTT be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Nasa OTT not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Nasa OTT may not be able to connect to the Internet when running in the background.

Reported Issues