Published by Best Buy, Inc on Nov 4, 2024

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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Best Buy?



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Why chat with our AI Best Buy Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Best Buy.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. Would love to see custom lists feature built-in to the app instead of it being a "webpage." The other problem of webpages in the app is that after you browse an item and go back to the "webpage" list, it will only load halfway and freeze.

2. One thing I would recommend is making it a little easier to search and find results for other pickup locations.

3. I know I can entirely disable notifications from the app from my phone settings, but that's the nuclear option, and not everyone knows about it.When clicking on checkout the app refreshes and then loops back to the same page, making it literally unusable.

4. If this is the ONLY app for the card, then make it function like a credit card app or have a page dedicated to the card that it easy to navigate to, check the balance, make payments, charge.

5. Or show those items seperately at the bottom of the search results.Overall a great way to browse items online and in-store.

6. Unless I missed something, it just lists all nearby stores whether it has item in stock or not and you have to scroll through them to find one.For a company that sells new tech you'd expect they'd at least have a functioning app, but that is not the case here.

7. I also cannot tap on any search results that pop up, and searching within the app is sssllllooooowwwwww (my wifi connection is fine and I have a fast phone).

8. The only time it seems to work is if I click on a notification that leads me directly into a page.

9. If I try to use it on any public wifi it will get stuck in a log-in loop and force me to reset my password each time.

10. Check out how Discover card does it... Or Capital One app.This app can be very handy when it works properly.

11. But if I try to search or browse from the home screen, nothing works.

Steps to Troubleshoot & Fix Best Buy Issues

1. Fix Best Buy Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Best Buy: Restarting the app will resolve most errors.
  2. Update the Best Buy App. Here is how:
    1. On Android goto PlayStore » Search for "Best Buy" » Open Best Buy: Shop tech deals » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Best Buy » click "UPDATE".
  3. Clear Best Buy: Shop tech deals app cache: Clearing cached data will force your app to retrieve the latest data directly from Best Buy servers.
    1. On Android, goto Settings » Apps » Select "Best Buy: Shop tech deals" » click Storage » click "Clear Cache".
  4. Check Best Buy app permissions. If any of these permissions required to use your device's features are disenabled, Best Buy might not work.
  5. Uninstall and reinstall Best Buy. If nothing else has worked, completely uninstall Best Buy then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Best Buy not working


2. Fix Best Buy Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Best Buy be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Best Buy not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Best Buy may not be able to connect to the Internet when running in the background.

Reported Issues

— 2 years ago by Karthik Nandakumar

I want my account deleted

— 2 years ago by Karen Bryson

Found best buy running,hidden in files no app shows up should be illegal to do this to consumers

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