Contact OxyCare Customer Service

Why should I report an Issue with OxyCare - (Pulse Oximeter)?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Xiaoxin Zhu to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. This Appliation shall work with Pluse Oximeters, make sure you have one. 1.

2. OxyCare (OxiCare), for oximeters, via Bluetooth or USB. 2.

3. Display pulse rate, SpO2 level, Pi and Pleth wave.

1. At best a decent proof concept, but not ready for primetime.Frequently disconnected, once finger removed it mostly didn't connected automatically after app run once paired it must automatically connect but we have to pair manual every time which is rejected by device and then app has search option enabled and by clicking on that it's connected after two three try.

2. You have to click the "search button" (magnifying lens) in the upper right corner of the screen to tell it which of the Bluetooth devices to connect to.

3. Meter Display is very bland, needs colour and more 3D LookInsisted on knowing my location all the time and wanted access to my photos and media which makes no sense.

4. In the meantime my pulse rate is going up out of frustration trying to get this to work.Easy to install and set up users (cannot then ever update or delete users).

5. Can not remove users, can not access nor update user information once entered other than by clearing data and start over.

6. Would be a lot better if they just told you this.Works Only If you can connect quick, my meter switches off after 10 seconds so i have to keep pressing the on button every 7 seconds only to get non paired notice.

7. Specifically bought pulse oximeter that would connect to Bluetooth and keep records for my doctor but this app sucks.

8. Once, data stopped recording for no apparent reason (the device itself did not seem to have been interrupted).

9. I could display my results on screen with real time pulse rate.

10. It can record SPO2 and pulse rate (I had it record for 3 hours at one time and emailed myself the data).

11. As others have written, you have to explore to get a device (I used a BM1000C) to communicate with the app, and to send the recorded data to yourself via email.

1. Fix OxyCare Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart OxyCare: Restarting the app will resolve most errors.
2. Update the OxyCare App. Here is how:
   1. On Android goto PlayStore » Search for "OxyCare" » Open OxyCare - (Pulse Oximeter) » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for OxyCare » click "UPDATE".
3. Clear OxyCare - (Pulse Oximeter) app cache: Clearing cached data will force your app to retrieve the latest data directly from OxyCare servers.
   1. On Android, goto Settings » Apps » Select "OxyCare - (Pulse Oximeter)" » click Storage » click "Clear Cache".
4. Check OxyCare app permissions. If any of these permissions required to use your device's features are disenabled, OxyCare might not work.
5. Uninstall and reinstall OxyCare. If nothing else has worked, completely uninstall OxyCare then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing OxyCare not working

2. Fix OxyCare Server issues & Internet Connection

1. Check network connection: An unstable Internet will make OxyCare be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to OxyCare not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, OxyCare may not be able to connect to the Internet when running in the background.