Contact Fi Customer Service

Why chat with our AI Fi Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of Fi.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. I just want a collar that works how it is supposed to! Especially if I need to pay for the service!I didn't use to have any issues but for about a week now, I have not been able to open the app.

2. The series 3 has a better design and seems like it won't break as easily as the series 2 did twice, I chased that signal around for hours after it broke off my dog I actually thought that it must have been on another animal, fortunately I finally found it in the middle of the night with its light turned on, that happened twice and still it took me hours to findI don't know why people are having trouble with their collars.

3. If I unplug the base then I have no issues keeping the collar connected to my phone (as long as I force stop the app and turn Bluetooth off and back on).

4. Cancelling subscription.Einstein got loose so we ran live tracking with the new series 3 collar (twice the cost of series) so I expected a more robust live tracking.

5. Sometimes it's been great other times terrible and annoying as it gets, same goes with customer service.

6. Customer Service is why it is not a five star app.This collar used to be good when I had the original.

7. However, for the last 6 months, it has just been like any other collar.

8. It connects to your phone & uses the precise location of your phone gps to track so it amazes me how the collar/app has so many issues staying connected to my phone on walks.

9. I've recommended this collar to everyone with dogs, cats and any other animal this would fit.The app became unusable in the past month or so.

10. Disappointed.The collar won't connect to the phone if I have the base plugged in.

11. Last thing I want to do is call or connect with customer service for them to tell me what I have already tried doing 🙄.

1. Fix Fi Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Fi: Restarting the app will resolve most errors.
2. Update the Fi App. Here is how:
   1. On Android goto PlayStore » Search for "Fi" » Open Fi - GPS Dog Tracker » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Fi » click "UPDATE".
3. Clear Fi - GPS Dog Tracker app cache: Clearing cached data will force your app to retrieve the latest data directly from Fi servers.
   1. On Android, goto Settings » Apps » Select "Fi - GPS Dog Tracker" » click Storage » click "Clear Cache".
4. Check Fi app permissions. If any of these permissions required to use your device's features are disenabled, Fi might not work.
5. Uninstall and reinstall Fi. If nothing else has worked, completely uninstall Fi then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Fi not working

2. Fix Fi Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Fi be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Fi not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Fi may not be able to connect to the Internet when running in the background.