Contact AW Touchpoint Customer Service

Why should I report an Issue with AW Touchpoint?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Amwell to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Your provider will send a request to connect with you for a video consultation.

2. You simply tap your invitation link to go straight into your video call with the Touchpoint app.

3. Enabling healthcare providers to perform telemedicine consults anywhere, safely and conveniently – from any mobile device.

4. With Amwell Touchpoint, you can connect with your medical providers to help you feel better faster.

5. No more driving to the doctor or sitting in waiting rooms.

6. No login is required for users accessing this video call functionality. * Video calling, including both simple SMS/email guest invites to patients at home as well as controlling video endpoints within the hospital. * Act as a video and phone dialer with Epic Haiku/Canto.

1. Intermountain Healthcare and SelectHealth out of Salt Lake City, Utah only compound people's stress with their incompetence and inability to connect patients with doctors via this poorly designed, programmed and tested app.Couldn't hear others on the call.

2. I have Wi-Fi and had a strong connection and even downloaded the app and it kept freezing and bad connectionbad sound and connection.If there is a way to increase the volume to make it easier to hear the doctor I couldn't figure out what it is.

3. I had to have the room completely silent to hear what the doctor was saying.On in background always? One doctor visit and the app has been running in background ever since.

4. All I know is my battery wore down super fast after i installed it & that issue stopped once I blocked the camera, microphone & whatever other permissions it uses.

5. This app has also made many other apps crash, phone has become very unstable, and some suspicious boot up messages have appeared that are new.

6. The doctor sent a second SMS with a link to a website version, which worked fine.

7. How did it get into the app store? Killed Battery!The app would not send audio to the doctor.

8. Just be sure to undo all the permissions when it's not in use bc I've found it may seem to stay on like watching you hehe, sorta creepy.

9. No more suspicious battery draining.Multiple attempts to use it failed.

10. Doctor insisted on reinstall and this app is definitely spyware.

11. What is the purpose of this? Should disconnect without having to disengage the aoovor removing it from the phone.

1. Fix AW Touchpoint Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart AW Touchpoint: Restarting the app will resolve most errors.
2. Update the AW Touchpoint App. Here is how:
   1. On Android goto PlayStore » Search for "AW Touchpoint" » Open AW Touchpoint » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for AW Touchpoint » click "UPDATE".
3. Clear AW Touchpoint app cache: Clearing cached data will force your app to retrieve the latest data directly from AW Touchpoint servers.
   1. On Android, goto Settings » Apps » Select "AW Touchpoint" » click Storage » click "Clear Cache".
4. Check AW Touchpoint app permissions. If any of these permissions required to use your device's features are disenabled, AW Touchpoint might not work.
5. Uninstall and reinstall AW Touchpoint. If nothing else has worked, completely uninstall AW Touchpoint then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing AW Touchpoint not working

2. Fix AW Touchpoint Server issues & Internet Connection

1. Check network connection: An unstable Internet will make AW Touchpoint be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to AW Touchpoint not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, AW Touchpoint may not be able to connect to the Internet when running in the background.