Published by Aena SME, S.A

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Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with SpTH?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Aena SME, S.A to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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SpTH Customer Insights

1. Latest update addressed crashes on Samsung devices running Android 11.When filling out info that you need to refer to throughout the process, it really helps when an App doesn't switch you to different pages of the form every time you switch back and forth between it and the other Apps that contain that info.

2. Lastly, it should have the option to edit any info when entering the wrong information.I thought this was the best app of its kind that I had used for these travel forms until I got into entering information.

3. The "form alias" is confusing and there isn't any question sign link giving further description of what correct information is needed.

4. It's only clear by context what you agree to.For an app that is supposed to collect simple data and simplify a complex process, this is a spectacular and infuriating failure on both counts.

5. The worst thing is that if you lock your screen without completing the given page, it clears the information you put In.This could be made a lot easier to understand.

6. If your phone falls asleep or if you have to open another app to find the information, it clears your entries.

7. "Home Address" for instance rather than just "Address", confusing as it displays a Spanish flag by default at the foot of the page, so I assumed it was the address of my destination.Bad use flow.

8. After update you have to clear the data for the app to have it working again, otherwise it crashes immediately.

9. Once the missing information is put in one has to navigate through all the forms to re-apply only to get another missing/bad information notice.

10. Incorrect data is not immediately recognized but sometimes only when you try to send the form.

11. Upon clearing data you will obviously loose the form you created.

Steps to Troubleshoot & Fix SpTH Issues

1. Fix SpTH Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart SpTH: Restarting the app will resolve most errors.
  2. Update the SpTH App. Here is how:
    1. On Android goto PlayStore » Search for "SpTH" » Open SpTH » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SpTH » click "UPDATE".
  3. Clear SpTH app cache: Clearing cached data will force your app to retrieve the latest data directly from SpTH servers.
    1. On Android, goto Settings » Apps » Select "SpTH" » click Storage » click "Clear Cache".
  4. Check SpTH app permissions. If any of these permissions required to use your device's features are disenabled, SpTH might not work.
  5. Uninstall and reinstall SpTH. If nothing else has worked, completely uninstall SpTH then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing SpTH not working


2. Fix SpTH Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make SpTH be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to SpTH not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, SpTH may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Keep getting error message tell me to try in a few minutes but it’s not working. I have deleted app several times and tried over. Please hell we are traveling tomorrow

    — by Mary Bernadette Kerridge 2 years ago

  • I have e filled the form but have an error message stating a form with specific data already exists but there isnt

    — by Erica Rogers 2 years ago

  • NEED TO CORRECT MY NAME AS PASSPORT IN MY SPTH I ARRIVE TOMORROW AM

    — by Nilsa Ramos Serrano 2 years ago

  • I have completed the form but at the end it says error form can not be created a form exists for the specified data

    — by Kathleen Prentice 2 years ago

  • I have deleted your email providing link & code to complete the health questionnaire & receive a QR CODE. I am flying to Spain in 2 days time & need to get my code! Can you please resend your email to me.

    — by Kenneth Singleton 2 years ago

  • Cannot get QR code, say form already exists

    — by ELIZABETH KEEP 2 years ago

  • Good Morning.
    We are travelling to Fuerteventura on Saturday 9th April. My daughter who is age 16 has been fully vaccinated - 2 doses of Pfizer within 270 days of travel. The website has rejected her covid pass. Can you tell me if this is an error please.

    — by Susan prince 2 years ago

  • Hello, I can’t fullfil the spth formular please help

    — by Simon Keneni 2 years ago

  • QR code not generating, all fields compmwted but says form data already exists. Fly out Friday, please help!

    — by Zak Justin 2 years ago

  • I filled in my Name passport no and ferry name.I have not recieved an email code fromSpTH , My email address is correct and I have checked my spam.
    My wife also tried and had the same problem
    Please help
    We cannot enter Spain with out a QR code

    — by nick waples 2 years ago

  • Hello
    I have a VERY URGENT problem with the SpTH App:
    I am travelling to Lanzarote with a friend tomorrow, so we tried to fill out the form yesterday. I had no problems with it, but for my friend it didn't work. After completing the form and pressing the "Generate QR-Code" button, he got an error saying that a QR-Code with his data had already been generated. THIS IS NOT CORRECT. He never received an E-Mail and also in the App the form is "incomplete", so there is no QR-Code.
    We need the help ASAP, as our flight leaves tomorrow midday.
    Thank you.

    — by Linus Hählen 2 years ago

  • J'ai rempli le formulaire mais je n'arrive pas à m'enregistrer pour obtenir mon QR code "e mail invalide", et pourtant il est valide!

    — by OSMONT D AMILLY 2 years ago

  • I can’t access qr code I have 3 for my family keeps saying form already exists

    — by Claire Martin 2 years ago

  • I´ve filled in the form in the app in my mobile and when I come to the last stage, pushing for "get QR" I get a reply that the form could not be created. A form already exists for the specified data.?

    — by Branka Veljovic 2 years ago

  • I can't find my form identifier. Can you create a new form identifier for me?

    I think that I created my Individual FCS Form first and then my wife's. I was able to get her QR code using this email address

    My passport number is 560734723
    My FCS Form Code is 544706
    I'm arriving April 5 on OB6118

    — by Daniel Donovan III 2 years ago

  • MALGRE MES NOUBREUSES RELANCES, TJRS PAS DE RETOUR POUR OBTENIOR LE QR !!!!!!!

    — by FARGES 2 years ago

  • I can't enter on the Spth website
    to filled the form that I need going back to Spain.. to have QR code..

    — by Mary Rose Rosal 2 years ago

  • I can not finalized my form and get my QR code because i get thé error message that my form already exist. Coule you please help me ?

    — by Joseph 2 years ago

  • URGENT
    J'ai rempli mon formulaire et aucun code QRje pars dans 48h
    Merci de m'appeler 3300663319383
    Merci
    Cordialement

    — by FARGES 2 years ago

  • We are travelling to Spain tomorrow by ferry we can not download our SPTH . My wife and I can not travel without this form . When we try it says form already completed .

    — by Kevin Moroney 2 years ago

  • I am unable to obtain the QR code. Not receiving email with link

    — by Terry Hayes 2 years ago

  • I fill in all the questions but i have at the end e message that will say the form could not be created. A form already exists for the specified data. Can you help me.

    — by Danny Smit 2 years ago

  • I go to spain tomorrow. I forgot my password for the site Spth and impossible to reinitialize it. I click on the link in the mail, but it ask me the old pasword... What can I do? Thanks

    — by Gilles Marigny 2 years ago

  • Can you please help me, I've tried to fill your form to travel to Spain (from France) on Saturday morning but the site /app won't issue the QR code, it says that there is already a form with the same data (I probably tried to fill the form twice, by mistake). How can we solve the problem before my departure? PLEASE HELP

    — by Thillays 2 years ago

  • Hello, I cannnot complete my form, ar The end IT sais "The form could not be created. A form already exista for The specified data" plecase help, my flight ia TODAY.

    — by Sim Ada Anca 2 years ago

  • Hi I've made mistakes on my form and have received we codes for transit , which isn't what I need but can't seem to access it to change it . I fly on Friday morning early .

    — by Gemma Murray 2 years ago

  • SpTH app erstellt keinen QR Code.
    Morgen früh fliege ich nach Spanien. Was soll ich tun?

    — by Ingrid Berg 2 years ago

  • I restarted form in app, without realising I'd already started 1 on Web. I Don't have any codes from Web and app will not give me QR code. Can you help please 🙏

    — by Andrew Bett 2 years ago

  • I am filling in the form through the app. Currently i am on the page 'declaration of responsibility' when i click on 'get QR' i get an error that says: The form could not be created. A form already exists for the specified data. How can i fix this problem? I've already deleted my trip from the app and filled in a new one but the error is still coming up.

    — by Mark Loohuizen 2 years ago

  • i have filled in the Spanish locator form and made an error when putting in the wrong date and type of booster i received and validated it before i realised so any help would be appreciated. Phil

    — by Philip Wrightson 2 years ago

  • My form has been validated but will not all me to get a QR code ?

    — by Jeremy phillips 2 years ago

  • Bonjour j ai essayé par internet de demander nos codes et je ne suis pas sûre d avoir bien fait
    Aucunes confirmation
    Je pars en Espagne samedi avec mon mari
    Spinard Florence Fabrice Spinard
    Nvol Fr6495
    Merci

    — by Spinard florence 2 years ago

  • Both myself and wife got the same answer when we looked for the qr code
    That the form already exists for the specified data and I do not know what to do

    — by Noel Morris 2 years ago

  • I cannot retrieve my SpTH form ?

    — by LES HERON 2 years ago

  • It says that a form already exists for the specified data but I have not done a form before.

    — by Cait Casey 2 years ago

  • Hi,
    I'm unable to attach my mother in laws covid cert to the spth as her passport name and NHS registered name do not match.
    Can you please advise how to do it.
    Regards
    Mark Thomas

    — by Mark Thomas 2 years ago

  • Message on app says can't complete form because it already exists on the data supplied

    — by Norman Power 2 years ago

  • I can’t get QR says form already exists

    — by Darren pickin 2 years ago

  • Hi i've been trying to download my qr code but it keeps sayingthe form could not be created. A FORM ALREADY EXISTS FOR THE SPECIFIED DATA.

    — by Valerie Foster 2 years ago

  • Follow up message. Name of person concerned is Olive Edwards but using same email address. Note: we are flying 30th March 2022. Regards

    — by Raymond Edwards 2 years ago

  • I can’t get beyond travel history page. Keeps coming up error in contacting server, try again in a few minutes, I’ve been trying for the last few hours and can’t get through.
    Nothing wrong with internet signal, I’m to fly tomorrow, now I’m getting a bit anxious that this can’t be completed.
    Help!!
    Thanks

    — by Justin McConnell 2 years ago

  • Cannot get QR form as message comes up a form with these details already exists

    — by Robert Leonard 2 years ago

  • My partner and I are both trying to complete the form and both say error. We have tried the app and the online. We have been trying since yesterday. We have tried logging off and on etc.

    — by Rebecca Lee 2 years ago

  • Try 6 times

    — by Lorraine Shepley 2 years ago

  • Ich habe auf der 2. Seite eine falsche Adresse angegeben

    — by Siemers 2 years ago

  • Hi I accidentally closed the page on my spanish health form now I carnt get back in to restart the form ? I have the code you sent me by email but I o ly have 1 code and they want two bits of Information identifier and code please help as we leave in a week yours thankfully Joseph greenaway

    — by Joseph 2 years ago

  • Hallo meine Frau hat den QR Code ihrer ersten Impfung gescannt und nicht den ihrer Dritten Impfung. Ist es möglich das noch zu ändern?

    — by Frank Sommler 2 years ago

  • Hi there, my partner has lost the security code to be able to finish his application, how can I get this resent? Thanks

    — by Kerrie Shaylor 2 years ago

  • Impossible de récupérer le formulaire
    Départ cette nuit

    — by Pesquet 2 years ago

  • Hello,

    I am trying to complete the form but they're asking for mu number seat but i don't have it yet. What can i do ?

    — by Kenza Adli 2 years ago

  • Il me dit que j' ai déjà un spth en cours et je ne sais pas comment le récupérer ,et je ne peux pas faire un nouveau

    — by Brice Monnoyer 2 years ago

  • Hi
    Keeps saying I all ready have one ,and it won't let me complete it not a complaint just wondering

    — by Victoria Jones 2 years ago

  • I have made a mistake on my health questionnaire and want to know how to delete the form so I can redo the form.

    — by Nicola 2 years ago

  • Getting error code - The form could not be created. A form already exists for the specified data. It worked fine for my husband. How can I get my QR code?

    — by Claire White 2 years ago

  • It’s said validated when I uploaded my covid pass, but when I tried to do the declaration at the end it says “the form could not be created, a form already exists for the specified data”

    — by Jaime-lee Cummings 2 years ago

  • fehler bei der erstem seite des formulars
    meine persönlichen daten werden nicht akzeptiert

    — by Heinrich Liebsch 2 years ago

  • I cannot complete my locator form on the app, I did previously open form on laptop but couldn't complete on there. I fly at 9.30 am in the morning 23 03.2022

    — by Valerie Cleminson 2 years ago

  • Registered many weeks ago, we fly on 26th March and just wanted too check I had started 1st part of form correctly, however when I re-enter details it tells me no details recognised. Is this because I have attempted to access this registration outwith the 48 hour guidelines. I am now really panicking!!!! Thank you for any advice you can offer

    — by Heather MacPhail 2 years ago

  • Hello
    I tried to fill in the form to enter Spain on 24 March 22, I put my total ID name : WALTER BOSSU

    BOSSU (is my wife name) , ID number 1807922548488, but at the end of the form, I entered my COVID certificate, on which there is only my birth name WALTER (not WALTER BOSSU) , and I cannot have the QR for travel; I tried to fill in a new form but it does not work.
    Can you help please ?
    I am travelling on Thursday.

    Many Thanks,

    Mrs WALTER BOSSU

    — by WALTER 2 years ago

  • je pars le 26 au COSTA RICA et mon formulaire est bloqué .Que se passe -t-il? je fais escale à Madrid

    — by Ghislaine Demarne 2 years ago

  • your form wont accept my flight number

    — by tina baker 2 years ago

  • I am trying to complete my form for my flight tomorrow but it says this data already exists so l can’t get my QR code? Please can you help

    — by Emma Harris 2 years ago

  • Are you able to help me complete the travel forms for spain?

    — by Peter Fletcher 2 years ago

  • I have filled in my locator form and tried to get my qr code and keeps saying form already exists and cannot retrieve so unable to get qr code

    — by Garry McGlen 2 years ago

  • I have completed the Spanish locator form and clicked on get QR code and then get a message to say form already exists with specified data. No QR code appears. I travel at 7.05am on Weds 23rd and need the code to get into Spain. Please help

    — by Angela Dougill 2 years ago

  • Can't fill form in as it's saying that one already exists

    — by Colleen Reid 2 years ago

  • I cant fill the form in as it keeps saying one already exists

    — by Colleen Reid 2 years ago

  • We can't connect to the server to submit our passenger locator form, travelling to Spain today

    — by Simon Bishop 2 years ago

  • A keep getting the message "form already exists"

    — by Peter Fletcher 2 years ago

  • Hallo, ich habe alles ausgefüllt. Mir fehlt nur die Sitzplatznummer. Ohne Sitzplatznummer kann ich kein Code erhalten. Was kann ich machen?

    — by Vicente Revert Pelegri 2 years ago

  • Hello, I am almost completed the form and when I click to get the QR code I get a message saying.
    "The firm could not be created
    Form already exists in specified data"

    — by Frank Angelcyk 2 years ago

  • Je ne peux pas récupérer mon dossier

    — by Pierre LEROUX 2 years ago

  • I have answered everything for my trip to Gran Canaria in the SpTH app, including the seat number and all 3 vaccinations, but still get the message "incomplete" in "My Trips".
    What please is incomplete?

    — by Jochen Schmidt 2 years ago

  • I am traveling tomorrow and am unable to get my QR code. I keep getting the message that the form already exists. No one answering helpline number and no one has responded to my email with screen shot. Please help

    — by Naomi Marston 2 years ago

  • I am trvaelling to Lanzarote on Sunday 20 March. I have filled in the SPTH form using the app but it is giving me an error message saying form already exists ???

    — by Leslie Shortman 2 years ago

  • When on part 6 of app and requesting QR code receiving error message the form cannot be created. A form already exists for the specified data. I have been unable to received the QR code even after using the spTH website to request it by email.

    — by Stephanie Kaplan 2 years ago

  • Bonjour, quand je termine de compléter le document spth sur mon smartphone, j'ai le message , un formulaire existe déjà, j'ai essayé en effaçant le formulaire courant, et recommencé, mais j'ai toujours le même message, un formulaire existe déjà...comment résoudre ce problème, je décolle dimanche matin. Merci

    — by Nys 2 years ago

  • I cannot complete passenger locator form: cannot retrieve saved data

    — by pauline fitzgerald 2 years ago

  • Keep getting the error message ‘the form could not be created. A form already exists for the specified data’
    I have deleted all old forms and just have this firm unfinished. I’ve tried deleting it and starting again but still get the same issue.

    — by sarah williamson 2 years ago

  • hello ... i have tried to fill out the SpTH form but it states a form already exists but it does not and it will not allow me to continue .... please advise ... regards

    — by james monger 2 years ago

  • i am not able to create the form on my mobile because a form already exist is says. What to do?

    — by Remco Saelman 2 years ago

  • I have put my surname instead of my name and now can not get my Qpr code. What can I do to change it?? Thanks

    — by Frédéric lefevre 2 years ago

  • I put my surname instead of my name on the form and now I can’t get my Qpr code. What can I do to fix it?

    — by Frédéric lefevre 2 years ago

  • the system will note let me validate my trip to Gran canaria tomorrow no QR
    it says form already exists

    — by Carole Dodds 2 years ago

  • I have tried to go back into my form and my mothers form but i cannot get in and need these completed today? Please help

    — by Annette Wensley 2 years ago

  • Hi trying to create form for husband and says form exists but I'm going round in circles. We fly tomorrow

    — by Beverley Boakes 2 years ago

  • Form could not be created- a form already exists

    — by Tim Cowell 2 years ago

  • Have filled lacater form wiil not allow me to retrive also will not allow you to start a new form Pass code 513556 Mr Colin Eyre

    — by Mr Michael Byrne 2 years ago

  • Ich habe mehrfach versucht, das Formular auszufüllen. Jetzt bin ich wohl mehrfach registriert. Bitte daher alles löschen, damit ich neu starten kann. Vielen Dank

    — by Roswitha Treun 2 years ago

  • Can not get my qr code for travel to fuerteventura. It asks for form identification. I have the code not the form identification

    — by David tripkovic 2 years ago

  • My passenger locator form says already exists I go on holiday 15/3/22 what can I do

    — by Julie Trickett 2 years ago

  • Cannot finish form because message:
    The form could not be created. A form already exists for the specified data.

    — by Michael Rasink 2 years ago

  • On my phone app, the SPTH form jumps from page 4 to page 6, meaning I’m not able to enter my vaccine details.
    Travelling in less than 48 hours.
    I tried starting the form again on my computer, but that was not possible.
    Please help

    — by Ann Stodel 2 years ago

  • I don’t succeed to download my QR code the message is doesn’t correspond with the form

    — by Olivier Delépine 2 years ago

  • I have got to end of form it says data and form already exy . I am panicking about this .

    — by Lindsay Fieldman 2 years ago

  • Saying form already exists

    — by Amanda Child 2 years ago

  • Hello I cant get my qr code it keeps saying form cannot be retrieved

    — by Claire grubb 2 years ago

  • saying form already exists can't get qr code

    — by Michael Wiseman 2 years ago

  • I travel tomorrow and the app won't allow me to generate a qr code. Please contact me as soon as possible on 07833590141

    — by Sarah Watson 2 years ago

  • I have an error completing my Spth form it says FORM ALREADY EXISTS, I require this urgently as I am travelling to Spain soon

    — by Heather Mcilvenna 2 years ago

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