Contact SpTH Customer Service

Hi I have tried to get the spth form on my computer but it wont allow you to use it it transfers to another company and it says your destination is unobtainable. please sort your web page out as we cannot go to your country without it

Hello my flight is tomorrow morning and I cannot access my SpTH QR. When I try to finish the last step it says "ERROR The form could not be created. A form already exists for the specified data" Please help me access the code. My flight is early tomorrow morning.

How do i retrieve my form identifier number and security code? I have lost the original email sent.

I waiting on my qr code I’ve got my families but not mine, I’ve tried about 10 times on my app, it’s not coming up on my account

When I want to reinitialise my password, SpTH says rklimus@redacted does not exist. Have been usine this e-mail for over 20 years

I need to fill in my health records on line for my arrival to Barcelona Spain on 3/31, but the applications does not work in doing this, Delta cannot help me, I have no access to the forms to fill out for me and my husband and If I can not do this I shall not be allowed on Delta Plane KL6035 On August 30 at 5:45. can you please help me. I am freaking out. can you please help me? This is an EMERGENCY Thank you

The form says the form could not be created. A form already exists for the specified data on my app.

I submitted all my information to get the SpTH QR code and it won’t complete it. It says the forms already exist. I leave shortly. Can you please assist? Thanks!

We are flying with Rayanair tomorrow 8am from Manchester Flight No. RK9058, when filling in forms its not recognising the flight number

I am leaving for Madrid on Thursday, August 25th (arriving August 26th). The flight number is 6166 on Iberia Airlines. I have tried using the app multiple times to complete the required form for traveling to Madrid and I keep receiving a message that my form already exists. I have deleted my previous forms and tried multiple times but keep seeing this message. Please let me know what I can do. The email associated with the account is arabrams@redacted.

Can't get QR code. Saying "the form can't be created, a form already exists for the specified data" Please advise

Hi, I’m trying to register on the SpTH but the website says that there is an error and cannot send the confirmation code even though I have provided a valid mobile number and email address? Please can you help me to resolve the problem? Thanks.

I’m trying to register for the SpTH account but when I hit register it gives me an error code in sending the verification code. I have already filled out the forms for both my husband and I. We leave for our flight tomorrow night. Can you please help us?? Thank you!

I have entered the wrong flight ref I need to change it before Saturday

HI, The sms verification code keeps failing to send and I am traveling on the 17th to Spain frokm the UK.

States my form already exists but no QR code

I’m trying to set up an account and it says”error sending verification code”. I’m in the US on an I Phone XR. I have tried several time. I have restarted my I phone too

I’m trying to set up an account and it says”error sending verification code”. I’m in the US on an I Phone XR. I have tried several time. I have restarted my I phone too

I have entered my flight details ie. LS605 form says incorrect!

after the I am Human, I get an error message that says "The form could not be created. A form already exist for the specified data

Downloaded the app and trying to create an account. Keep receiving an error message to advise the verification code cannot be sent. Starting to panic as I won’t be at home when I need to fill this out and so unable to print so needs to be done via the app. Thank you

HELLO I AM GETTING ERROR WHEN I AM MAKING SPTH IT SAYS According to the data entered, this CERTIFICATE IS NOT VALID for travel to Spain, please check the data entered or change the type of certificate. Error: The certificate has expired.

App is saying form already exists, can't load my QR code

I get to the last step of the form and get this message: "The form could not be created. A form already exists for the specified data." I travel 2022-08-01 and need to get this fixed prior to travel.

I’m flying to Spain today and I tried to fill out my health form and when submitting, it says that my details already exists? I haven’t been sent a code or anything, will I be able to enter the country?

I leave to Spain this Monday, August 1st. Every single time I try to generate a QR code it says QR code already generated. I cannot find QR code in email or on the app.

Hi. My spth app don't allow me to finish stage 5 got massage "The form could not be created.A form already exists for the specified data". Don't know what to do please help

I’m unable to retrieve my QR code. I think my flight number was entered incorrectly. Please help

I tried to register with my phone number from Canada and I get a message saying “There was an error sending the verification code.”

I cannot get the QR code. This is the message, “The form could not be created. A form already exists for the specified data.” We depart from the US on 22 July 2022 and arrive in Spain on 23 July 2022

I have completed the form on the internet, all information is correct and says that my Validation Result is Valid. but i cannot get the QR code

I keep receiving this pop up once I get to the end of the form: “The form could not be created. A form already exists for the specific data. “. Can you help me get the QR code I need before travel? Thank you

hi i am traveling to spain in 2 days, and i am getting this error repeatedly in the last step pf creating the QR code "the form could not be created try again later" all the information is correct, what is the problem?

Hi i've been trying to download my qr code but it keeps sayingthe form could not be created. A FORM ALREADY EXISTS FOR THE SPECIFIED DATA.

Hi my app says a form could not be completed as one already exists

My flight is AA 40 from ORD to BCN, what I have to do to use Format AAAOOOO? Right now is not working using AA 40, thank

I have completed the form but at the end it says form can not be created a form exists for the specified data

I cannot access my form no emails or anything i go to spain this monday

I am travelling to Spain on Monday, the 4th of July (in two days time) and I am not able to complete the health form to receive a QR code as I am told ‘Error there is a problem with the server.’

Going on holiday tomorrow morning (1st July 2022). Boyfriend has done an antigen test and has come back negative. Not letting him upload the QR code, saying his form is already been made, but we haven’t been able to complete it. We don’t know what to do as we travel in the morning

Today is Saturday night and I flight Tuesday at 5:20p. I submitted my information through the app process and now seeing "ERROR - The form could not be created. A form already exists for the specified data" Need assistance on obtaining my QR code please.

For entering flight information on your app, it requires this format “AAA0000” but my flight is in this format “AAA000”. Please help me resolve this issue.

When I try to fill out an FCS it says the form already exists but I have not received a QR code or filled out before

Attempting to fill out form regarding airline and flight number. The system will not accept the airline as it does not agree with the IATA code. Therefore not able to continue.

I keep getting an error. Form cannot be created. The form already exists for the specified data.

I have installed SpTH app into my iPhone and trying to complete my data before departure to Spain. However in the last section of filling form, when I tap "Get QR", it says "ERROR - The form could not be created. A form already exists for the specified data". How can I proceed and get QR code?

Hello I try to register 72 hours prior but is not working it says is invalid ,I tried 3 different e mails,and the app doesn't recognize my ir my husband's passport nr or tge flight nr,help please

Cannot finalize The fcs form as The e-mail from spth Has not been received. Can you resend email

I put in the incorrect arrival date and it will not allow me to change it. I orginally entered September 2 when I should have entered the 3rd. I have deleted my entire application and when I know put in the correct date it pre-populates back to September 2nd. The calender is greyed out after September 2nd and won't let me pick the 3rd. How can I fix this? Will I be able to correct within the 72 hour window? Thank you!

I go to complete the form and says that it is unable to complete the form when i have done everything correct on the form

Your app keeps saying The form could not be created a form already exists for the specified date. I fly out to Spain tomorrow morning and need this form

When I give the form identifier, security code, and passport/ID number, it says the form cannot be retrieved. OR, sometimes it says "A form already exists" but I can't access it! I am arriving in Spain from United States on Monday June 13, 2022 and I will not have my spTH completed because I can't get it to work! I have been vaccinated and have had 2 booster shots.

I keep getting an error. Form cannot be created. The form already exists for the specified data. I am traveling on June 11 I need this resolved ASAP

Trying to enter arrival date for Spain and system will not let me. Not can I enter Barcelona where we are landing/staying! It’s not in the list of city choices!

I’m trying to register and when i put in the password it say’s required field?

having problems getting the qr code for the spth

App say form cannot be created. A form already exists for specified data. I travel in 2 days

it keeps saying a form is already entered but i never did it

I am not getting my qr code despite completing the form online fully.

My qr code canno be generated, “The form could not be generated, please try later’ error message comes ip

when I click to get qr code it saying form could not be created a form already exists with that data.

Hello/ Hola By mistake I introduced the data of my vaccine card incorrectly. My flight takes off after tomorrow (05/31/2022). I downloaded the app and still, I couldn’t fix it. Es imposible. Please, por favor, help me. I have my booster today. Ayúdame, por favor. Thanks you very much in advance. Leanee Diaz Sardinas

Per previous query, I’ve just noticed that my DOB is wrong on the vaccine part of the form but it won’t let me change it

Hi I have filled in the second half of my info and am travelling on 31 May, I get to the box that says ‘I am a human’ and keep getting an error Saying the form could not be created please try again later??

Tengo un error en mi nombre en el código QR

When I try to complete my health form, I receive a message saying that the record cannot be retrieved.

App say form cannot be created. A form already exists for specified data. I travel in 2 days

I've fill half it send me code but says unable to retrieve account

Not getting security code

QR code received not valid yet my information is correct and my trip is today. What do I do

Can't get security code for locator form travelling on 22may 2022 what can I do other than cancell Holliday urgent

Hi, I'm trying to get my QR code, the app has accepted all my details, however when I request the code, It says 'the form could not be created, a form already exists for the specified data' I'm supposed to fly tomorrow, please help. Thank you!

Every time I try to ass my details it said ‘error there was a problem with the server connection. Try again later’ it has been like this for an hour

I have entered the wrong passport number (the last digit only) ,i am not able to retrieve it to edit because qr code is already generated. please help

Where to start - so many problems and I'm running out of time. My wife and I paid $350 today to get PCR tests with results by email/PDF. I cannot figure out how to update SpTH using the PDFs. I started over keying in all my information and have two problems: It won't allow me to put in dates other than today's date (2022-05-17) for tomorrow's flight and for our arrival on Thursday. Another problem I am having is with the vaccine choices. Pfizer-BioNTech is not on the list!

When filling out the SPTH Form, I accidentally put in the wrong date of arrival in Spain. I cancelled the form and started a new form. It still shows the old incorrect date. How do I correct this ?

I’m filling out a SpTH form when I click to get qr code it saying form could not be created a form already exists with that data. I haven’t completed one yet. Why is this happening.

Trying to complete a form for parent - Wendy Simpson however it says form already exists, can't find any original form. We fly at 6am can you help?

I completed the form but are unable to download the QR code for a valid certificate. I started the form earlier in the week. The message says "the form could not be created. A form already exists for the specified data." Please advise.

Hallo Ich bekomme keinen Verifizierungsxpde? Können Sie mir bitte weiterhelfen

Where I am travelling too isn’t on the drop bar, now they’ve stopped me logging in. Now what do I do

How can I retrieve my security code ?

Having issues , getting an error message for my spth . states surname and dob may be wrong , vcan you assist , wont validate .

I arrive in Madrid, Spain on Monday May 2 (AA0036) from DFW. It is within the 72 hours now, but it will not allow me to go in there at all to add information.

Hi, I’ve filled in my form but at the end when you tick the box I am human, it says there is an error and to try again later? Any ideas

I am completing the SPTH form, but the city I am going to in Lanzarote is not on your city list (Puerto Del Carmen). What do I do?

Flight # format. Shows AAAOOOO as a required format My flight is AA 36. What do i do?

Form cannot be retrieved is what I am seeing. What should I do? I fly out 4/24 6 PM EST

I cannot find email with security code to continue with health form application. Can this be re issued

Trying to get QR code for travelling in 2 days and it says error try again later. Tried multiple times today

I keep getting the message my form already exists? And therefore cannot get the QR required.

When I try to register the spth form it won't accept a password

I got my QR code 24 hours too early how can i get a new QR code

Buenas tardes He rellenado formulario para mi pareja y sus hijos y me equivoque en el tipo de certificado El Sistema no me permite modificar el tipo de certificado ni de rellenar otro formulario Me podeis ayudar , nuestro vuelo es para el sabado ? Identificante del formulario: da94fed9-9cbc-447d-82bc-669a41d67e74 codigo: 485026 Muchas gracias ANTONIO GOMEZ MAINTENANCE & BUILDING MANAGER T. +33 1 55 80 14 27 M. +33608042590

The QR code is not generating, all fields completed but says the form data already exists for the specified data.

Have deleted email with SPTH log in details and the SPTH form will not allow me to enter my details again

I didn't finish the form and didn't get email .I tried to retrieve the form,I don't know how,no link,please help!

I have successfully downloaded the EUDigitalCOVID Certificate,as did my wife.She has since received an email confirming this.I haven’t.Is this a problem?

I have completed my form but after clicking‘I am human’ i get an error message saying form could not be created please try again later. I keep trying but keep getting same error message. We are travelling to Spain tomorrow so can you help as soon as possible? Thank you

Please delete all data so I can do another form pls