Contact athenaPatient Customer Service

Why chat with our AI athenaPatient Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of athenaPatient.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. And if I have to delete and reinstall the app any time this happens, what's the point of notifications? I shouldn't have to delete the app every time something gets updated!New update made this app useless.

2. I get notifications even when the option has been turned off, receive notifications at anywhere from to to three in the morning to remind me of appointments.

3. I'm not sure who developed this app because it seems rushed to have something that isn't convenient at all.App opens to browser, there literally is no point in having the app.

4. My passwords are correct so I'm assuming this is a newly updated app issue which is unfortunate since I used the app regularly to keep track of appts for multiple family members all on one screen.

5. When it comes to "answering questions my doctor has for me," it always gives an error message (I can verify my demographics, insurance, and meds just fine).

6. At random? Whenever an update is made to the app? On a Tuesday when it rains? Any time it wants.

7. You can messages, look a prescribed medication, note your visits as well, and set up different appointments for other doctors, records and so much more.

8. Also, It would be nice to be able to use my phone unlock to log in.I had biometric login working correctly for several months.

9. Browser works fine but when I try to log in on the app i get an error message saying "something went wrong".

10. However, I can not receive notifications of results, messages, or appointment reminders.

11. Reply #2: everything is completed for it, when the browser opens it opens my portal with literally all of my information.

1. Fix athenaPatient Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart athenaPatient: Restarting the app will resolve most errors.
2. Update the athenaPatient App. Here is how:
   1. On Android goto PlayStore » Search for "athenaPatient" » Open athenaPatient » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for athenaPatient » click "UPDATE".
3. Clear athenaPatient app cache: Clearing cached data will force your app to retrieve the latest data directly from athenaPatient servers.
   1. On Android, goto Settings » Apps » Select "athenaPatient" » click Storage » click "Clear Cache".
4. Check athenaPatient app permissions. If any of these permissions required to use your device's features are disenabled, athenaPatient might not work.
5. Uninstall and reinstall athenaPatient. If nothing else has worked, completely uninstall athenaPatient then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing athenaPatient not working

2. Fix athenaPatient Server issues & Internet Connection

1. Check network connection: An unstable Internet will make athenaPatient be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to athenaPatient not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, athenaPatient may not be able to connect to the Internet when running in the background.