Published by Appsky Hong Kong Limited on Nov 28, 2024

Report an issue with Health Tracker.
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Why should I report an Issue with Health Tracker?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Appsky Hong Kong Limited to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Health Tracker Customer Insights

1. At this point, you can be amazed but the reality is that when you locate the camera at any object it will also count the object's heart rate which is impossible.Way too many ads!! One cannot do anything without having to watch an ad, every click activates a new advert, even exiting the app make you watch an ad!! Bloody ridiculous!! Im out!!I replaced my lost phone and downloaded this app.

2. Start to check blood pressure, watch an ad, check it, ad, finished, ad, result, ad.You have to download additional stuff add additional stuff manually insert other things and ads ads ads you can't do anything on it without ads and I have an ad blocker! My ad blocker didn't block any of these ads.

3. You claim you needed to make the ap like this to make revenue but the GT3 pro watch is $400! Really disrespectful to the people that believed this brand had high standards!I have had this installed for less than an hour the notifications have been non stop and there are ads for everything you do.

4. Is this Huawei expecting people who have paid a lot of money for a watch to continue coughing up cash on a monthly basis? If so I'll have to return to fitbit.

5. The ap won't even connect to the watch anymore with your new version and the watch constantly asks to be connected to the point that it shows that message instead of the actual time.

6. I will undownload and keep looking for now.It is absolutely infuriating that a health app, which is designed to promote wellness and well-being, has chosen to inundate its users with numerous advertisements.

7. A health app should be a reliable and helpful tool for improving one's health, not a platform for advertisers to constantly push their products and services.The app is foul.

8. This had rendered my Huawei GT 3 pro watch unfunctional.

9. The previous version was very good: I could see at a glance my steps and sleep patterns but here there are only advertisements.

10. I'm certainly reconsidering decision to update my Gt2 to a newer version.Awful. Absolute garbage.

11. When you want to measure heart beat, it will say to touch the camera by your finger.

Steps to Troubleshoot & Fix Health Tracker Issues

1. Fix Health Tracker Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Health Tracker: Restarting the app will resolve most errors.
  2. Update the Health Tracker App. Here is how:
    1. On Android goto PlayStore » Search for "Health Tracker" » Open Health Tracker » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Health Tracker » click "UPDATE".
  3. Clear Health Tracker app cache: Clearing cached data will force your app to retrieve the latest data directly from Health Tracker servers.
    1. On Android, goto Settings » Apps » Select "Health Tracker" » click Storage » click "Clear Cache".
  4. Check Health Tracker app permissions. If any of these permissions required to use your device's features are disenabled, Health Tracker might not work.
  5. Uninstall and reinstall Health Tracker. If nothing else has worked, completely uninstall Health Tracker then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Health Tracker not working


2. Fix Health Tracker Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Health Tracker be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Health Tracker not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Health Tracker may not be able to connect to the Internet when running in the background.

Reported Issues