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1. Did you even test it before release ??One of the worst service provider network, I request everyone to, never install vianet WiFi in your office or home... Cause poor network and once got issue of network their team always come after a month for fix it.Too many features missing... 1.

2. I just updated the app and the app itself stopped working.vianet app is not stable time to time it should be properly fix and app is open very slow and new features should be add like app filtering website filter app this app is the most bad app I have ever seen it is not maintain properlyWorst app ever.

3. Support ticket created through customer care doesn't appear and dev even hasn't managed to handle special chars used in support ticket or feedback.Half of the 'features' provided in the app don't work.

4. Remote router restart, list of connected device, black listing devices and others features don't work properly.

5. Add Allowed Device list in wifi settings instead of blacklist or support both list, as nowadays most device uses random mac making blacklist useless.

6. I have try to unhidden SSID several time but it doesn't works and remain hide SSID.

7. For renewal they have a person to call us for reminder but when trying to renew my service via the vianet app it always shows error message.

8. Data Usage not shown properly with separate upload and download usage, add bar chart for data usage instead of that rubbish speed line chart.

9. Overall UI are good but it would be better the team more focus in testing.I am unable to open this app since last update.

10. I wonder if many features provided in the app is not working then what is the point of giving those features.

11. Please fix them.The app used to crash everytime i opened setting... Now with the new update the app wont even open... what a great update.

1. Fix Vianet Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Vianet: Restarting the app will resolve most errors.
2. Update the Vianet App. Here is how:
   1. On Android goto PlayStore » Search for "Vianet" » Open Vianet » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Vianet » click "UPDATE".
3. Clear Vianet app cache: Clearing cached data will force your app to retrieve the latest data directly from Vianet servers.
   1. On Android, goto Settings » Apps » Select "Vianet" » click Storage » click "Clear Cache".
4. Check Vianet app permissions. If any of these permissions required to use your device's features are disenabled, Vianet might not work.
5. Uninstall and reinstall Vianet. If nothing else has worked, completely uninstall Vianet then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Vianet not working

2. Fix Vianet Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Vianet be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Vianet not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Vianet may not be able to connect to the Internet when running in the background.