Contact Fort Worth Star-Telegram Customer Service

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1. For a while we were having a bigger problem that could not get the Extra Extra pages but that was resolved by good customer support.The latest update makes this app useless.

2. If I open an article and close it by clicking back arrow, it places me at page 1 every time.

3. We haven't been able to get the page layout version to load on a reliable basis.

4. JUNKNeeds a lot of improvements, but the most basic one is when I tap on a notification that the app gave me, it would be really helpful to go directly to the story referenced in the notification rather than opening to the home page of the app.

5. I like reading the paper format, clicking to open the articles that catch my attention.

6. Program locks up, wont go from page to page, won't open up half the time.

7. However, more than half of the time I cannot get the article to open and have to end up zooming in to read it.

8. If read a story in the opening view and try to switch to the replica, it crashes.

9. No issue there but after selecting my topics there is no button, menu, or anything else to save my choices and view the paper.

10. But more often than not, this is made impossible also - it either won't zoom in at all, or it will zoom in but not allow me to move the article around to read the whole thing.

11. Please fix this horrible app! I'm not paying to stay a customer if it's not fixed! UPDATE The FAQs don't address the problems with this buggy app.

1. Fix Fort Worth Star-Telegram Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Fort Worth Star-Telegram: Restarting the app will resolve most errors.
2. Update the Fort Worth Star-Telegram App. Here is how:
   1. On Android goto PlayStore » Search for "Fort Worth Star-Telegram" » Open Fort Worth Star-Telegram » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Fort Worth Star-Telegram » click "UPDATE".
3. Clear Fort Worth Star-Telegram app cache: Clearing cached data will force your app to retrieve the latest data directly from Fort Worth Star-Telegram servers.
   1. On Android, goto Settings » Apps » Select "Fort Worth Star-Telegram" » click Storage » click "Clear Cache".
4. Check Fort Worth Star-Telegram app permissions. If any of these permissions required to use your device's features are disenabled, Fort Worth Star-Telegram might not work.
5. Uninstall and reinstall Fort Worth Star-Telegram. If nothing else has worked, completely uninstall Fort Worth Star-Telegram then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Fort Worth Star-Telegram not working

2. Fix Fort Worth Star-Telegram Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Fort Worth Star-Telegram be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Fort Worth Star-Telegram not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Fort Worth Star-Telegram may not be able to connect to the Internet when running in the background.