Published by Angel Eye Camera Systems on Mar 24, 2023

Report an issue with Angel Eye.
Send the customer service your feedback so they can fix your issue asap.

Email Support directly

Chat with our AppContacter AI Support

Why should I report an Issue with Angel Eye Mobile?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Angel Eye Camera Systems to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Angel Eye Mobile image 1 contact Angel Eye Mobile image 2

About Angel Eye Mobile

1. AngelEye Health offers hospitals a secure, internet-based, video that allows family and friends the ability to interact with hospitalized newborns at any time.

2. A hospital with AngelEye NICU Cameras can give parents access to view their baby from anywhere, anytime.

3. AngelEye Mobile is a part of AngelEye Health NICU Communication Platform.

4. AngelEye understands the importance of keeping families connected to both their neonate and care teams.

5. Our communication and collaboration tools enable providers with the ability to better integrate families into the care process. **Not all AngelEye hospitals have access to this app. (Currently Lehigh Valley Health, University College London Hospital, and National Maternity Hospital do not have access to this app. **If you have problems logging in Contact our support team.

Angel Eye Customer Insights

1. There's definitely room for improvement.About the only issue I have is when I try to log in and it is stuck in landscape mode, and the "log in" button is superimposed over the "forgot password" button and I can't log in without it taking me to the "forgot password" page.

2. The other 25% of the time the app had significant lag, or it never loaded, or it froze/crashed moving from landscape mode to portrait.

3. Otherwise, this is a great app for friends and family to look in on your little ones!When the app worked, it provided a clear and constant video of my child.

4. There wasn't a buffering pause every time I open the video, and B.

5. We had twins and we need to constantly back out of the video only to open the other camera.

6. When using your fingerprint to sign in, you have to do it repeatedly before it works, and that's if it works at all.

7. This app is awful! It constantly crashes, leaving you unable to log in at times for an extended amount of time.

8. Also, it would be nice if the password actually saved (it gives you the option to save but it doesn't work), so you.

9. The screen does not stay on despite watching the video, and it just times out and I have to start all over.

10. I don't know what happened between February when I started using the app and now, but it's gotten substantially worse in recent weeks.

11. Don't have to retype it every time.This app barely works.

Steps to Troubleshoot & Fix Angel Eye Issues

1. Fix Angel Eye Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart Angel Eye: Restarting the app will resolve most errors.
  2. Update the Angel Eye App. Here is how:
    1. On Android goto PlayStore » Search for "Angel Eye" » Open Angel Eye Mobile » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Angel Eye » click "UPDATE".
  3. Clear Angel Eye Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from Angel Eye servers.
    1. On Android, goto Settings » Apps » Select "Angel Eye Mobile" » click Storage » click "Clear Cache".
  4. Check Angel Eye app permissions. If any of these permissions required to use your device's features are disenabled, Angel Eye might not work.
  5. Uninstall and reinstall Angel Eye. If nothing else has worked, completely uninstall Angel Eye then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Angel Eye not working

2. Fix Angel Eye Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make Angel Eye be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Angel Eye not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Angel Eye may not be able to connect to the Internet when running in the background.

Reported Issues