Published by prime software

Report an issue with Dual Messenger.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with Dual Messenger?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of prime software to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

Dual Messenger Customer Insights

Steps to Troubleshoot & Fix Dual Messenger Issues

1. Fix Dual Messenger Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Dual Messenger: Restarting the app will resolve most errors.
  2. Update the Dual Messenger App. Here is how:
    1. On Android goto PlayStore » Search for "Dual Messenger" » Open Dual Messenger » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Dual Messenger » click "UPDATE".
  3. Clear Dual Messenger app cache: Clearing cached data will force your app to retrieve the latest data directly from Dual Messenger servers.
    1. On Android, goto Settings » Apps » Select "Dual Messenger" » click Storage » click "Clear Cache".
  4. Check Dual Messenger app permissions. If any of these permissions required to use your device's features are disenabled, Dual Messenger might not work.
  5. Uninstall and reinstall Dual Messenger. If nothing else has worked, completely uninstall Dual Messenger then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Dual Messenger not working


2. Fix Dual Messenger Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Dual Messenger be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Dual Messenger not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Dual Messenger may not be able to connect to the Internet when running in the background.

Reported Issues