Contact PetPage Customer Service

Why should I report an Issue with PetPage?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of AllyDVM to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. With the PetPage Mobile App, pet owners can instantly access their pets' up-to-date vaccination history, appointments, and medical reminders, just as they appear in the veterinarian’s office.

2. Not to mention one-click appointment and prescription refill requests anytime, from anywhere. * Patient’s veterinarian must be an active ALLYDVM client.

3. Please refrain from leaving negative reviews just yet—contact your veterinarian first to verify if you’re eligible to sign up.

4. The PetPage App allows pet owners like you* to manage your pet’s wellness—easily and effectively—from the palm of your hand.

5. In order to use this app, pet owners must register with the email on file at their veterinarian’s practice.

6. To see if you’re eligible to sign up, contact your veterinarian today!

7. Having trouble logging in?

8. Note: This app was formerly known as AllyConnect.

9. It's the same great app, just a new name and icon.

10. Updates are released on a regular basis, so stay tuned for new features and capabilities.

1. It was a very simple resolution but it took a few different trial and errors to fix but they didn't stop trying to give me different things to try! Glad to have my app back up and running!Updated: Support contacted me right away and helped me determine that it was the font size setting on my phone..not the app itself! Thank you for the quick response! I have had the app for just over a year now, but recently I have been unable to schedule appointments through the request section.

2. Mine lists past/future appointments, dates of past vaccines, due dates for the next vaccine listed under reminders, and allows me to request appointments without needing to call.The mobile Android version is almost unusable due to the insufficient contrast between text and background color.

3. Fail.After downloading the app which appeared to work just fine for viewing appointments, several hours later I realized that it had invaded my settings and removed my home screen photo and set up its own which was a slideshow of different dogs and cats.

4. It shows as light gray text on white background and wouldn't pass the minimal accessibility standards.

5. Con: Very hard to read the text, needs to be brighter; headings are fine but the detailed text just too light....please correct this.

6. The app won't let me past the point of entering my email address to sign up, saying that I need to use the address my vet has on file.

7. Well, I have triple checked my inbox address that the original email was delivered to and it still won't let me past this screen.

8. I was so excited to be able to use this app but if I can't even register, what's the point?Just tried to signup through an email link that I received from my vet.

9. I have sent a dozen confirmation emails, called my vet's office to make sure they still use it, emailed the customer support listed here.

10. For me, it shows black text on a white background like most websites have.

11. Headings have white text on a blue background.

1. Fix PetPage Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart PetPage: Restarting the app will resolve most errors.
2. Update the PetPage App. Here is how:
   1. On Android goto PlayStore » Search for "PetPage" » Open PetPage » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for PetPage » click "UPDATE".
3. Clear PetPage app cache: Clearing cached data will force your app to retrieve the latest data directly from PetPage servers.
   1. On Android, goto Settings » Apps » Select "PetPage" » click Storage » click "Clear Cache".
4. Check PetPage app permissions. If any of these permissions required to use your device's features are disenabled, PetPage might not work.
5. Uninstall and reinstall PetPage. If nothing else has worked, completely uninstall PetPage then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing PetPage not working

2. Fix PetPage Server issues & Internet Connection

1. Check network connection: An unstable Internet will make PetPage be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to PetPage not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, PetPage may not be able to connect to the Internet when running in the background.