Published by Alibaba Mobile

Report an issue with iTao.
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Why should I report an Issue with iTao?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Alibaba Mobile to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

iTao Customer Insights

1. It's really disgusting.Посты не лайкаются! Ставишь лайк, обновляешь страницу и он пропадает.Can't unfollow person in the app.Not interesting and nothing newA nice app but dominated by Russian women community.

2. I keep resetting application but it doesn't help.1.Can't unfollow a person in this app, the function doesn't work.

3. This is ugly and fake app 🤮🤮🤮🤢🤢🤢&.@mintun&. ..&GoodcanLast month some mistake keep occurring in this application.

4. 2.Can't inform about a porno materials post, each time it's like 'Oops, something went wrong, try again'.

5. I'm not able to delete anyone I follow or follow new people.

Steps to Troubleshoot & Fix iTao Issues

1. Fix iTao Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart iTao: Restarting the app will resolve most errors.
  2. Update the iTao App. Here is how:
    1. On Android goto PlayStore » Search for "iTao" » Open iTao » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for iTao » click "UPDATE".
  3. Clear iTao app cache: Clearing cached data will force your app to retrieve the latest data directly from iTao servers.
    1. On Android, goto Settings » Apps » Select "iTao" » click Storage » click "Clear Cache".
  4. Check iTao app permissions. If any of these permissions required to use your device's features are disenabled, iTao might not work.
  5. Uninstall and reinstall iTao. If nothing else has worked, completely uninstall iTao then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing iTao not working


2. Fix iTao Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make iTao be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to iTao not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, iTao may not be able to connect to the Internet when running in the background.

Reported Issues