Published by Advanced Bionics LLC

contact myNaida CI Chat with our AI-based myNaida CI Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with myNaida CI?



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Why chat with our AI myNaida CI Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of myNaida CI.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. Connect wireless accessories in my processor the video is not uploadedThe app is basically a lengthy brochure for the implant and its related products60 years reading lips 2015 i got implated in AZ.

2. I can hear!Woo nice brand in world advanced bionic 👆👌👌👌Just got new Implant.

3. Found this site really good and helpful.

4. Advance Bionic.

5. Naida CI.

Steps to Troubleshoot & Fix myNaida CI Issues

1. Fix myNaida CI Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart myNaida CI: Restarting the app will resolve most errors.
  2. Update the myNaida CI App. Here is how:
    1. On Android goto PlayStore » Search for "myNaida CI" » Open myNaida CI » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for myNaida CI » click "UPDATE".
  3. Clear myNaida CI app cache: Clearing cached data will force your app to retrieve the latest data directly from myNaida CI servers.
    1. On Android, goto Settings » Apps » Select "myNaida CI" » click Storage » click "Clear Cache".
  4. Check myNaida CI app permissions. If any of these permissions required to use your device's features are disenabled, myNaida CI might not work.
  5. Uninstall and reinstall myNaida CI. If nothing else has worked, completely uninstall myNaida CI then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing myNaida CI not working


2. Fix myNaida CI Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make myNaida CI be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to myNaida CI not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, myNaida CI may not be able to connect to the Internet when running in the background.

Reported Issues

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