Contact Accolade, Inc. Customer Service

Why should I report an Issue with Accolade, Inc.?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Accolade, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Your Accolade Health Assistant® now adds our best-in-class virtual urgent and primary care physicians.

2. When you send your first secure message from the app, you’ll be assigned a dedicated health assistant for your entire family.

3. Your health assistant gets to know you and understand your needs and goals.

4. Personalized Healthcare focused on integrated access to benefits and clinical guidance right from your phone.

5. Our goal is to provide you with the best whole-person care in a way that meets your goals and your schedule.

6. Don’t have an Accolade Health Assistant® yet?

7. You also gain access to our own therapists and medical specialists right at your fingertips.

8. They will help you make the best decisions for you and your family.

1. I tried leaving feedback but even that doesn't work.On Android the keyboard does not show when clicking on the text field in Find Care / Find a Provider.

2. Very unfortunate.This app is very useful for communicating with my care team and I've never had an issue but, just today when I tried to sign in it says my login info is incorrect even though I'm able to sign in on their website.

3. And although it's not a functionality issue, I miss having dark mode.The app is ok and lets you chat with reps for help which is very convenient.

4. The one major flaw that I found is that it does not create a notification on the phone when the rep answers you (which could be minutes or hours later, so you can't just keep staring at the screen waiting).

5. Request a call back and they call from restricted number..On the surface it works but clicking within it doesn't work.

6. I am unable to enter any text and thus cannot search for a doctor.Horrible! No way to correct registration error.

7. This app worked wonderfully for me in the beginning, with the only noticed issue being that, on occasion, messages would duplicate (but a refresh always fixed it).

8. Accolade is GREAT!Key board on phone doesn't come up so you can't search for anything.

9. I also wanted to see my plan balances and it never loaded.My Accolade assistant is always quick to help me and if she can't, she gets someone else to chime in and help.

10. Strongly suggesting they add it, which would get it from 3 to 5 stars for me! (Android phone)After 2 years the app still doesn't work.

11. I've tried to search for providers and it won't take a location so it never shows any providers.

1. Fix Accolade, Inc. Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Accolade, Inc.: Restarting the app will resolve most errors.
2. Update the Accolade, Inc. App. Here is how:
   1. On Android goto PlayStore » Search for "Accolade, Inc." » Open Accolade, Inc. » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Accolade, Inc. » click "UPDATE".
3. Clear Accolade, Inc. app cache: Clearing cached data will force your app to retrieve the latest data directly from Accolade, Inc. servers.
   1. On Android, goto Settings » Apps » Select "Accolade, Inc." » click Storage » click "Clear Cache".
4. Check Accolade, Inc. app permissions. If any of these permissions required to use your device's features are disenabled, Accolade, Inc. might not work.
5. Uninstall and reinstall Accolade, Inc.. If nothing else has worked, completely uninstall Accolade, Inc. then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Accolade, Inc. not working

2. Fix Accolade, Inc. Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Accolade, Inc. be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Accolade, Inc. not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Accolade, Inc. may not be able to connect to the Internet when running in the background.