Published by ABBYY Mobile

Report an issue with TextGrabber Scan OCR Translate.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with TextGrabber Scan OCR Translate?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of ABBYY Mobile to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact TextGrabber Scan OCR Translate image 1 contact TextGrabber Scan OCR Translate image 2

TextGrabber Scan OCR Translate Customer Insights

1. Please add! CLARIFICATION: Thanks for the reply, but I was referring to TextGrabber not appearing in the Android "Share with" dialog, which you'd need to be able to open an image or screenshot in TextGrabber directly from within Gallery, Google Photos or so.

2. I suggest increasing the ads, in order to make it free and the premium should be with no-ads, please improve this in order to make it better than other apps for translations, thank youReally impressive app, the level of accuracy to me is almost 97% except for some symbols that it can not capture but it's understandable, but when it comes to capturing words there is no issues what so ever.

3. Really good quality software deserve appreciation.Fantastic OCR! Sadly, it won't appear in Android's "Share with" dialog, which really hinders workflow.

4. For old text from print it should have a pop up option for alternative character that the program is unsure could be different.Junk skip it You have only couple tries to get it to work.

5. Installed on my work Android and found they moved to a subscription and crippled the demo badly and added in ads making the demo more of a monetised proof of concept.

6. Bring back the one-time purchase.Its doesnt allow for text zoom and the yranslations could be more accurate, chinesenis hard and small to read.

7. Today tried to grab some Chinese characters from an article and this app couldn't recognize many characters.

8. The real-time camera OCR feature ("video" option) looks great in theory, but quality of the result is bad.

9. So is there an add on Chinese characters plugin for this app or something?It is a good app, in general.

10. Then it wants full purchase price for an app you haven't been able to get working.

11. I don't know why the negative reviews left by others, it seems like they don't have a good understanding on how this app works.

Steps to Troubleshoot & Fix TextGrabber Scan OCR Translate Issues

1. Fix TextGrabber Scan OCR Translate Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart TextGrabber Scan OCR Translate: Restarting the app will resolve most errors.
  2. Update the TextGrabber Scan OCR Translate App. Here is how:
    1. On Android goto PlayStore » Search for "TextGrabber Scan OCR Translate" » Open TextGrabber Scan OCR Translate » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for TextGrabber Scan OCR Translate » click "UPDATE".
  3. Clear TextGrabber Scan OCR Translate app cache: Clearing cached data will force your app to retrieve the latest data directly from TextGrabber Scan OCR Translate servers.
    1. On Android, goto Settings » Apps » Select "TextGrabber Scan OCR Translate" » click Storage » click "Clear Cache".
  4. Check TextGrabber Scan OCR Translate app permissions. If any of these permissions required to use your device's features are disenabled, TextGrabber Scan OCR Translate might not work.
  5. Uninstall and reinstall TextGrabber Scan OCR Translate. If nothing else has worked, completely uninstall TextGrabber Scan OCR Translate then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing TextGrabber Scan OCR Translate not working


2. Fix TextGrabber Scan OCR Translate Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make TextGrabber Scan OCR Translate be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to TextGrabber Scan OCR Translate not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, TextGrabber Scan OCR Translate may not be able to connect to the Internet when running in the background.

Reported Issues