Contact Philips Illuminate Customer Service

Why should I report an Issue with Philips Illuminate?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Seasonal Specialties LLC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Connect up to 12 Illuminate™ lights strings (300 lights) to one control box for a fully synchronized light show using the Illuminate™ add on light sets.

2. Create your own light show using the Illuminate™ customizable lighting system.

3. The Illuminate™ starter kit includes one control box and one 25 light string.

4. Synchronize your lights to music or make your own customized light show.

5. Control your lights from your smart phone or tablet using the Illuminate™ app.

6. The easy to use app allows you to adjust the color, brightness or function of your Illuminate™ lights.

7. For a more robust display, network several starter kits together and use add on sets.

8. Only Illuminate™ features Continuous Motion™ technology, ensuring that the functions will travel through the length of all connected strings, keeping your light show perfectly coordinated. • Choose a color from color wheel or select preset buttons for warm white, cool white or multi lights. • Select music from your own device and the lights automatically flash and change colors. • Using your home WiFi router, network several starter kits together to create a whole house light show. • Each starter kit can be set for a different effect, or set your entire light display to one function. • Continuous Motion™ technology synchronizes colors and functions throughout all connected light strings.

1. Missing a lot of key-features that you'd think would be included like Scheduling, Timers, Google Assistant compatibility, Real-Time Customizing View (have to save in order to view), and Custom Alternating Colors (currently only able to customize 5 colors in a row, no more, no less, which makes it impossible to alternate colors without 2 of the same colors being next to each other).Does not connect to lights Nov 2019 The last update for the app was over a year ago and it doesn't work on my Pixel phone.

2. PRO: Good colors & warm whites for LEDs, No broken or malfunctioning lights out of the box, app provides custom display capabilities (albeit limited) CON: App to control lights is half baked, very clunky UI, and doesn't play well with all mobile devices / routers.

3. WiFi sync capability is DOA, the software devs are aware of the issues and do not have plans to resolve them, can't adjust color brightness AND function / pattern at the same time, SUPER expensive for a product that misses it BIG on how it's advertised I DO NOT recommend this product at it's current price point.

4. Ability to chase colors in customize would also be nice.Just spent a ton of money on these lights and the controller.

5. I'd give this product a higher rating if the cost were just slightly above the "In Motion" Philips LEDs, or if the companion app were bug free and provided more user controls.2 stars for not connecting to smart home hub or voice control and lack of customizabke features.

6. If you're looking for lights that let you pick custom colors these are great.

7. It's a slightly more capable set of lights than the "In Motion" ones that come with a limited set of programmed functions & a remote, but at a MUCH higher price point.

8. The lights can display up to 5 custom colors at once.

9. Also the inability to add timers and control functions with Google assistant or even IFTTT makes these not as cool as they could be.

10. There aren't many functions available for custom colors though.

11. Once you can get it working, its a nice step up from generic static or blinky lights.

1. Fix Philips Illuminate Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Philips Illuminate: Restarting the app will resolve most errors.
2. Update the Philips Illuminate App. Here is how:
   1. On Android goto PlayStore » Search for "Philips Illuminate" » Open Philips Illuminate » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Philips Illuminate » click "UPDATE".
3. Clear Philips Illuminate app cache: Clearing cached data will force your app to retrieve the latest data directly from Philips Illuminate servers.
   1. On Android, goto Settings » Apps » Select "Philips Illuminate" » click Storage » click "Clear Cache".
4. Check Philips Illuminate app permissions. If any of these permissions required to use your device's features are disenabled, Philips Illuminate might not work.
5. Uninstall and reinstall Philips Illuminate. If nothing else has worked, completely uninstall Philips Illuminate then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Philips Illuminate not working

2. Fix Philips Illuminate Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Philips Illuminate be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Philips Illuminate not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Philips Illuminate may not be able to connect to the Internet when running in the background.